At a Glance
- Tasks: Provide top-notch support to customers and resolve enquiries on first contact.
- Company: Career Choices Dewis Gyrfa Ltd, a supportive team in Macclesfield.
- Benefits: Earn £13.45 per hour with full-time hours on a temporary basis.
- Other info: Join a dynamic team and gain valuable experience in customer relations.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
Career Choices Dewis Gyrfa Ltd in Macclesfield is seeking a Customer Services Advisor to provide efficient support during customer enquiries. You will handle communications face to face and through the phone, ensuring most requests are resolved on first contact.
The role offers £13.45 per hour PAYE on a full-time, temporary basis.
Responsibilities include managing customer records and complaints while ensuring compliance with relevant standards.
Customer Services Advisor - First-Contact Resolver (Temp) in Macclesfield employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer located in Macclesfield, offering a supportive work culture that prioritises employee development and satisfaction. As a Customer Services Advisor, you will benefit from competitive pay, a collaborative environment, and opportunities for growth within the organisation, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - First-Contact Resolver (Temp) in Macclesfield
✨Tip Number 1
Make sure you know the company inside out! Research Career Choices Dewis Gyrfa Ltd and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to handle enquiries effectively. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues on the first contact. This will demonstrate your ability to meet the job's requirements.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and tech-savvy, which is a bonus in customer service roles!
We think you need these skills to ace Customer Services Advisor - First-Contact Resolver (Temp) in Macclesfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your experience in handling customer enquiries and resolving issues on first contact, as this is key for us at StudySmarter.
Showcase Your Communication Skills:Since you'll be dealing with customers face to face and over the phone, it's important to demonstrate your communication skills. Use examples from your past experiences where you effectively managed customer interactions.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Services Advisor does. Familiarise yourself with the responsibilities mentioned in the job description, like handling enquiries and managing customer records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves face-to-face and phone interactions, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident and prepared to handle any questions or complaints during the interview.
✨Showcase Your Problem-Solving Abilities
As a First-Contact Resolver, you'll need to resolve issues quickly. Think of examples from your past experiences where you've successfully solved problems for customers. Be ready to share these stories during the interview to highlight your ability to think on your feet and provide excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about the team dynamics, training opportunities, or how success is measured in this position. It’s a great way to leave a positive impression!
