At a Glance
- Tasks: Help customers face-to-face and over the phone, resolving their queries efficiently.
- Company: Join a supportive team in Macclesfield with a focus on customer satisfaction.
- Benefits: Earn £13.45 per hour with opportunities for growth and development.
- Other info: Full-time temporary role with potential for career advancement.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27800 - 27800 £ per year.
Customer Services Advisor needed in Macclesfield, £13.45ph PAYE.
To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
- Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.
- Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
- Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
- Manage customer complaints, compliments and suggestions in accordance with the procedures.
- Contribute ideas that create efficiencies or improvements in customer facing and other processes.
This is a Full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
Customer Services Advisor in Macclesfield employer: Career Choices Dewis Gyrfa Ltd
At Essential Employment, we pride ourselves on fostering a supportive and dynamic work environment in Macclesfield, where our Customer Services Advisors play a crucial role in delivering exceptional service to our clients. With competitive pay, opportunities for professional development, and a commitment to employee well-being, we ensure that our team members feel valued and empowered to grow within their roles. Join us to be part of a company that prioritises efficiency, compliance, and continuous improvement in customer service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Macclesfield
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Advisor, you'll need to handle enquiries effectively. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues quickly and efficiently. This will demonstrate your ability to handle customer requests at first point of contact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job.
We think you need these skills to ace Customer Services Advisor in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Advisor role. Highlight any relevant experience you have in resolving customer enquiries and managing complaints, as this will show us you're a great fit for the job.
Showcase Your Communication Skills:Since you'll be dealing with customers face to face and over the phone, it's important to showcase your communication skills. Use clear and concise language in your application to demonstrate how you can provide an efficient customer experience.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, mention specific examples of how you've resolved customer issues or improved processes in previous roles. This will help us see your potential to contribute to our team.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand how to handle enquiries and complaints effectively, as well as the importance of resolving issues at the first point of contact. This will show your potential employer that you’re ready to hit the ground running.
✨Familiarise Yourself with IT Systems
Since you'll be updating IT systems to maintain customer records, it’s a good idea to get comfortable with common customer service software. If you know what systems they use, mention any relevant experience you have during the interview.
✨Understand Regulatory Standards
Make sure you’re aware of the regulatory and legal standards that apply to customer service roles. Being able to discuss these in your interview will demonstrate your commitment to compliance and professionalism.
✨Bring Ideas for Improvement
Think about ways to improve customer service processes. Be prepared to share your ideas during the interview, as this shows initiative and a proactive approach to enhancing the customer experience.
