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- Tasks: Manage and schedule work orders, handle client calls, and assist with administrative tasks.
- Company: Leading provider of bespoke gas and renewable engineering solutions.
- Benefits: Up to £30,000 salary, 25 days holiday, pension scheme, and business expenses covered.
- Why this job: Join a dynamic team and gain valuable experience in a growing industry.
- Qualifications: Experience in building services or facilities management is preferred.
- Other info: Monday to Friday hours with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
My client is a provider of tailored and bespoke domestic gas and renewable engineering projects & maintenance, providing a wide range of specialist technical solutions to a blue-chip client portfolio. A Helpdesk Administrator is required to provide contract and general administrative support with key duties and accountabilities to include (not limited to):
- Manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s).
- Handle incoming calls, liaise with existing and/or new clients, and respond to enquiries accordingly.
- Raising purchase orders & invoicing.
- Raising & closing of all tasks via the in-house CAFM as required.
- Assisting with and raising small-works quotations.
- Liaising with sub-contractors & suppliers.
- Assisting with financial and compliance requirements.
- Provide accurate system reporting and assist with the progression of task SLA delivery and compliance.
The successful candidate will be experienced within the Building Services Engineering, Facilities Management and/or Construction sectors and/or relevant industry sector due to the nature of the position. The successful candidate will have held a similar position (e.g., Service Desk Administrator/Helpdesk/Service Desk Planner or relevant equivalent title within the industry). Possess a strong knowledge of M&E Maintenance Service Contracts from an Administration, Help-Desk/Service Desk perspective. Excellent IT system skills, e.g., Microsoft Office. CAFM experience, e.g., Big Change, would be advantageous.
Additional Information:
- Monday to Thursday 0800 - 1630
- Friday 0800 - 1530
- 25 days holiday Plus Statutory Days plus Birthday
- Pension Scheme
- Laptop
- Business Expenses
- Parking
- Up to £30,000
Help-Desk Administrator in Lymm employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help-Desk Administrator in Lymm
✨Tip Number 1
Network like a pro! Reach out to your connections in the Building Services Engineering and Facilities Management sectors. You never know who might have a lead on a Help-Desk Administrator role or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling incoming calls, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to enquiries.
✨Tip Number 3
Show off your tech skills! Brush up on your Microsoft Office and CAFM systems knowledge. If you can demonstrate your proficiency during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Help-Desk Administrator in Lymm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Building Services Engineering or Facilities Management. We want to see how your skills match the Help-Desk Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your familiarity with M&E Maintenance Service Contracts and any CAFM systems you've used. Let us know what makes you tick!
Show Off Your IT Skills: Since excellent IT system skills are a must, make sure to mention your proficiency in Microsoft Office and any experience with CAFM software like Big Change. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of M&E Maintenance Service Contracts and the specific duties of a Help-Desk Administrator. Familiarise yourself with common software like Microsoft Office and any CAFM systems, as this will show you're ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to scheduling, dispatching work orders, and handling client enquiries. Think about examples from your past experience that demonstrate your skills in these areas, as real-life scenarios can really impress interviewers.
✨Show Off Your Communication Skills
Since you'll be liaising with clients and engineers, it's crucial to showcase your communication abilities. During the interview, be clear and concise in your answers, and don’t hesitate to ask clarifying questions if you need more information.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions where you might need to demonstrate how you'd handle specific situations, like managing a high volume of incoming calls or dealing with a difficult client. Think through your approach and be ready to explain your thought process.
