At a Glance
- Tasks: Supervise staff, manage food and beverage presentation, and collect customer feedback.
- Company: Join Emirates, a leading airline known for its exceptional service standards.
- Benefits: Enjoy competitive pay of £15 per hour and various employee rewards.
- Other info: Shift timings include early and late shifts with two days off.
- Why this job: Be part of a dynamic team ensuring customer delight in a lounge environment.
- Qualifications: Essential experience includes front of house, team supervision, and food handling.
The predicted salary is between 15 - 15 £ per hour.
Rate of Pay: £15 per hour.
Working Hours: 37.5 hours per week.
Shift Timings: 4 on 2 off. Hours: 5:30am–2:30pm, 2:00pm–10:30pm. Includes 2 early shifts, 2 late shifts and 2 days off.
Benefits: Many employee benefits, rewards and recognition.
Responsibilities
- Deliver highest quality service to all customers through efficient management of assigned staff and continuous improvement of product and services.
- Collect and apply customer feedback to develop lounge product, communicating findings concisely to Emirates personnel.
- Ensure presentation of all food and beverage meets quality and quantity standards, maintaining and displaying as per specification.
- Maintain buffet and stock levels of all F&B items, replenishing regularly in accordance with food safety standards.
- Control hygiene standards as per HACCP, providing training and guidance on food presentation and display.
- Oversee staff performance, train and coach to ensure smooth operation.
- Monitor staff punctuality, grooming and guide as required.
- Ensure personal and food hygiene, as well as housekeeping standards in lounge food service areas and kitchen, are adhered to per company and legal requirements.
- Interact with lounge customers to obtain feedback on service and product, and communicate findings to SDX and Emirates management in a timely manner.
- Liaise with SDX and Emirates management for irregularities and other operational information.
- Plan and delegate tasks to the team before each shift.
- Supervise and coach staff to achieve customer delight, ensuring compliance with documentation requirements (work log, time sheets).
- Oversee ordering of all produce to maintain sufficient supplies of F&B and other materials.
Qualifications
Essential: Front of house and customer‑facing experience; experience supervising a team; food experience; highly motivated; attention to detail; able to work on own initiative within a team environment.
Desirable: Lounge experience; airport experience.
Lounge Supervisor employer: Career Choices Dewis Gyrfa Ltd
Emirates offers a competitive salary of £15 per hour and numerous employee benefits. Located in a vibrant airport environment, the team is dedicated to delivering top-notch service and maintaining high hygiene standards.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
