At a Glance
- Tasks: Handle calls and provide information to help people access the right services.
- Company: Join a supportive team dedicated to making a difference in social care.
- Benefits: Regular supervision, training opportunities, and employee perks like Conwy Rewards.
- Other info: Work in a vibrant office close to shops and enjoy free Welsh classes.
- Why this job: Be the voice that guides people to the help they need every day.
- Qualifications: Strong communication skills in English and Welsh, plus call handling experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a top‐notch administrator and experienced call handler with a background in handling high‐volume workloads and juggling conflicting demands.
Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you. The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them to access the right information at the right time.
Are you good at getting the best information out of people to respond to their query quickly?
Key Responsibilities- Identify the most appropriate next steps for callers.
- Make referrals and/or signpost callers to the right help.
- Respond to queries quickly and accurately.
You will need personal resilience, but we will help you to gain confidence in dealing with challenging situations.
Qualifications & Requirements- Excellent communication in English.
- Ability to converse at ease with customers in Welsh (Welsh language skills are essential).
- Experience with high‐volume call handling and juggling conflicting demands.
- Understanding of social care (preferred but can be learned on the job).
- Disclosure and Barring Service (DBS) clearance required.
- Regular supervision from your Team Manager.
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Working in a purpose‐built office space close to shops, quality food outlets and good coffee.
- Employee benefits including Conwy Rewards and Conwy Ffit.
- Pride of being a Disability Confident employer.
- Supportive work practices through robust employee policies.
Contact Manager details for informal discussion: Ruth Barr, Team Manager (01492 574668 / Ruth.barr1conwy.gov.uk).
We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably. We are passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in‐person and online to support you.
Single Point of Access Officer in London employer: Career Choices Dewis Gyrfa Ltd
As a Single Point of Access Officer, you will thrive in a supportive and dynamic environment that prioritises employee growth and well-being. Our purpose-built office, located conveniently near shops and quality food outlets, fosters a collaborative work culture where your contributions are valued. With access to comprehensive training programmes and a commitment to inclusivity, including support for Welsh language skills, we are dedicated to helping you succeed while making a meaningful impact in the community.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Single Point of Access Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Career Choices Dewis Gyrfa Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Career Choices Dewis Gyrfa Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Career Choices Dewis Gyrfa Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Career Choices Dewis Gyrfa Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Single Point of Access Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Career Choices Dewis Gyrfa Ltd:Before hitting send, make sure to tailor your application specifically to Career Choices Dewis Gyrfa Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
