At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in a fast-paced manufacturing environment.
- Company: Rapidly growing manufacturer in Bristol with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Great opportunity for growth in SQL, JavaScript, and ERP systems.
- Why this job: Join a team where you can expand your tech skills and make a real impact.
- Qualifications: Experience in IT support, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 35000 - 40000 € per year.
A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands‐on, site‐based role offering real autonomy and long‐term technical development.
You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast‐paced, IT‐dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems.
Key Responsibilities- Provide on‐site IT support for desktops, laptops, mobile devices/scanners and printers
- Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues
- Support Microsoft 365 and end‐user applications including ERP
- Act as first responder for IT incidents and system outages
- Support manufacturing/shop‐floor IT systems
- Liaise with Managed Service Provider (MSPs) to elevate and resolve complex issues
- Maintain accurate documentation and ticket updates
- Assist with ERP user setup, support and documentation
- Proven experience in an IT Support Technician, IT Support Analyst, or similar role
- Strong knowledge of Windows environments and Microsoft 365
- Experience supporting desktops, laptops, printers and networked devices
- Understanding of client/server networking, VPNs, WANs
- Experience in a manufacturing or food production environment (desirable)
- ERP system user administration experience (desirable)
- Strong troubleshooting and problem‐solving skills
- Excellent communication and customer service skills
- SQL
- JavaScript
- ERP systems
- Working alongside MSPs on infrastructure and development projects
IT Support Analyst in London employer: Career Choices Dewis Gyrfa Ltd
Join a rapidly growing manufacturer in Bristol as an IT Support Analyst, where you'll enjoy a dynamic work environment that fosters autonomy and technical development. With a strong emphasis on career growth, this role offers the chance to enhance your skills in SQL, JavaScript, and ERP systems while providing essential support across the business. Experience a collaborative culture that values innovation and encourages professional advancement in a hands-on, site-based setting.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Bristol. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect IT Support Analyst role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your knowledge in SQL, JavaScript, or ERP systems. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you’d handle them. Think about your troubleshooting process and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Support Analyst job. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with Windows environments and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in IT support makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for those strong troubleshooting skills mentioned in the job description, so share specific instances where you made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Microsoft 365, and any relevant ERP systems. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as this will show you're prepared for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past IT incidents you've resolved, especially in a fast-paced environment. Highlight your approach to troubleshooting and how you liaised with Managed Service Providers to tackle complex issues. This will demonstrate your ability to think on your feet.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for IT support, strong communication skills are key. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. A friendly, approachable attitude goes a long way!
✨Research the Company Culture
Take some time to understand the manufacturing environment and the specific challenges they face. Knowing about their operations and how IT supports them will help you tailor your answers and show that you're genuinely interested in contributing to their success.
