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- Tasks: Join the Fast Track booking team to provide excellent service for patient appointments.
- Company: Great Western Hospitals NHS Foundation Trust, part of a large healthcare group.
- Benefits: Permanent position with full-time hours and opportunities for personal development.
- Other info: Dynamic work environment with a focus on improving healthcare access.
- Why this job: Make a real difference in patient care while gaining valuable skills.
- Qualifications: Self-motivated individuals with a passion for customer service.
The predicted salary is between 23970 - 25674 £ per year.
An opportunity has arisen for a self-motivated individual to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.
This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements, this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role.
To provide an excellent, professional and friendly service to patients when booking their Outpatient appointments, booking first appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments for patients, including administering direct booking e-referral appointments. Ensuring that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures.
Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary. Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailing service, and following guidance in the Elective Access, Booking and Choice Policy.
Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trust’s Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures. Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GP’s, nursing homes and relatives.
Fast Track Booking Clerk | Great Western Hospitals NHS Foundation Trust in London employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Track Booking Clerk | Great Western Hospitals NHS Foundation Trust in London
✨Tip Number 1
Get to know the company! Research Great Western Hospitals NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and appointment management. Role-play with a friend or use our resources to boost your confidence and ensure you can articulate your skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Fast Track booking team at Great Western Hospitals.
We think you need these skills to ace Fast Track Booking Clerk | Great Western Hospitals NHS Foundation Trust in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fast Track Booking Clerk role. Highlight any relevant experience you have in patient access or customer service, as this will show us you're a great fit for the team.
Showcase Your Skills: Don’t forget to mention your organisational skills and attention to detail! These are crucial for managing appointments and ensuring everything runs smoothly. We want to see how you can contribute to our mission of providing excellent patient care.
Be Professional Yet Friendly: Since you'll be dealing with patients and healthcare professionals, it's important to strike the right tone in your application. Use a friendly yet professional language to reflect the kind of service we aim to provide at Great Western Hospitals.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Fast Track Booking Clerk. Familiarise yourself with the Trust’s policies on patient appointments and the importance of adhering to national Referral to Treatment guidance. This will show that you're not just interested in the job, but that you’re committed to providing excellent service.
✨Practice Your Customer Care Skills
Since this role involves a lot of interaction with patients and external agencies, practice how you would handle various scenarios. Think about how you would negotiate appointment times or deal with difficult enquiries. Role-playing these situations can help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
The Great Western Hospitals NHS Foundation Trust values teamwork, so be prepared to discuss examples of how you've worked effectively in a team before. Highlight any experiences where you’ve collaborated with others to improve patient care or streamline processes, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training opportunities within Patient Access or how the team measures success in providing patient care. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.