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For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and deliver excellent customer service.
- Company: Join Jollyes, an award-winning pet retailer with a passion for pets and people.
- Benefits: Competitive salary, bonus potential, discounts, and health support.
- Why this job: Be part of a winning team and make a real impact in a fun environment.
- Qualifications: Retail management experience and a love for pets are essential.
- Other info: Great career growth opportunities in a supportive and dynamic workplace.
The predicted salary is between 22000 - 25000 £ per year.
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 22/02/2026
About this job
Salary £26,000 - £28,500 p.a. bonus potential of £1-5k p.a. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Ellesmere Port store.
This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
- Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a., subject to reaching pre-agreed measures.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800 retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
The Role
Deputy Manager: Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills
To be successful in this role, joining as a Deputy Manager you'll need the following skills and experience:
- A passion for pets and people Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands‐on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high‐performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
Full time, permanent position - 40 hours per week working 5 days out of 7.
About Jollyes Pets
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too.
To Apply
If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager.
Deputy Manager in London employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jollyes. Understand their values and what makes them tick. This way, you can show how you fit into their culture and why you're the perfect Deputy Manager.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your retail management experience and how you've led teams before. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show your passion for pets! Since Jollyes is all about pets, make sure to share your love for animals during the interview. Talk about your experiences with pets and how that translates into providing excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome fit for the Deputy Manager position.
We think you need these skills to ace Deputy Manager in London
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for pets in your application. We want to see that you genuinely care about animals and understand the importance of providing excellent pet care and customer service.
Tailor Your Experience: When detailing your previous retail management experience, focus on how you've successfully supported a team and managed store operations. We’re looking for examples that demonstrate your hands-on approach and ability to exceed KPIs.
Be Genuine and Engaging: Use a friendly and approachable tone in your application. We value authenticity, so let your personality shine through while showcasing your skills and experiences relevant to the Deputy Manager role.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jollyes.
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Stuff About Pets
As a Deputy Manager at Jollyes, you'll need to show your passion for pets and product knowledge. Brush up on common pet care practices and the products you’ll be selling. This will not only impress your interviewers but also demonstrate your commitment to delivering exceptional customer service.
✨Showcase Your Leadership Skills
Since this role involves supporting the Store Manager and managing a team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've motivated teams, handled conflicts, or improved store performance. This will highlight your ability to create a positive working environment.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've previously exceeded KPIs and contributed to business growth. This shows that you're commercially aware and proactive, which is crucial for the Deputy Manager role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future growth opportunities at Jollyes. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
