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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
- Other info: Flexible shifts, full training provided, and opportunities for career growth.
The predicted salary is between 11 - 16 £ per hour.
Location: UNIT 1, VERBENA COURT, CRANESBILL ROAD, MELKSHAM, SN12 7GS.
Pay: £13.99 per hour.
Contract: 16 hours per week + regular overtime, permanent, part time.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Role will also include working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
What this job would suit:
- A genuine care for the needs of customers and members.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational and problem-solving skills.
- A desire to learn, grow and develop your leadership skills.
- The flexibility to work a range of different shifts.
Benefits:
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday.
Customer Team Leader in London employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in London
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us your genuine care for customers and your community!
✨Tip Number 2
Practice your people skills! Think of examples where you've built positive relationships or handled challenging situations. We love to hear about your experiences that showcase your leadership potential.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. We have varied working patterns, so let us know how you can adapt and support the team during busy times, especially in the bakery!
✨Tip Number 4
Apply through our website for a quick and easy process—no CV needed! We’re excited to see your application and help you kickstart your career with us at Co-op.
We think you need these skills to ace Customer Team Leader in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Highlight Relevant Experience: Make sure to mention any previous experience that relates to customer service or team leadership. We love seeing how your past roles can contribute to making our store a better place for customers and colleagues alike.
Show Your Team Spirit: As a Customer Team Leader, teamwork is key! Share examples of how you've worked well with others in the past, whether it’s coaching teammates or collaborating on projects. We’re all about building a supportive environment here at Co-op.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you won’t need a CV! Just follow the prompts and let us know why you’d be a fantastic addition to our team.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader at Co-op entails. Familiarise yourself with the responsibilities like coaching your team, managing stock, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to build positive relationships with both customers and colleagues. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your ability to connect with others and lead effectively.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability during the interview. Think about how flexible you can be and express your willingness to work early mornings, late evenings, and weekends. This shows that you're committed and ready to meet the store's needs.
✨Emphasise Your Community Spirit
Co-op values community involvement, so think of ways you've engaged with your local community or how you plan to do so as a Customer Team Leader. Sharing your ideas on building relationships within the community can set you apart and align you with Co-op's mission.
