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- Tasks: Lead and coach a dynamic team to enhance their skills and performance.
- Company: Join a supportive company that values leadership and innovation.
- Benefits: Earn £15.38 per hour with free parking and flexible hours.
- Other info: Enjoy a vibrant work culture with opportunities for personal development.
- Why this job: Make a real impact by shaping your team's success and growth.
- Qualifications: Experience in team management and a customer-focused background required.
The predicted salary is between 30000 - 32000 £ per year.
A chance to shape and grow a team - not just manage one. If you're a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you'll feel right at home. You'll have the freedom to focus on what you enjoy most - spending time with your team, guiding them day-to-day, and seeing the difference your leadership makes. You'll be trusted to influence how things are done, supported to bring fresh ideas, and given the space to make a real impact!
Benefits / Details of the Customer Service Team Leader role:
- Pay: £15.38 per hour
- Start & Duration: ASAP - 12 week temporary to permanent contracts available
- Hours: 37.5 hours per week, Monday - Friday between 8am - 8pm, plus Saturdays 8am-1pm (1 in 4) on a rotating shift pattern
- Location: Middlewich (outskirts)
- Parking: Free on-site parking
- Notice periods: Happy to consider up to 2 weeks
What will you be doing as the Customer Service Team Leader?
- Coaching and developing a team of 15 - 20 advisors to improve confidence, skills, and performance
- Listening to calls and providing constructive feedback
- Running monthly 1:1s and supporting day-to-day development
- Monitoring performance and ensuring the team meet agreed standards
- Guiding new starters through onboarding and training
- Helping to identify improvements and ensuring processes run smoothly
What do you need to be considered for the role of Customer Service Team Leader?
- Experience managing or supervising a team
- Background within a customer-focused environment
- Experience coaching and developing staff
- Comfortable working with KPIs, targets, and performance frameworks
- Confident using MS Office and completing admin tasks
Customer Service Team Leader in London employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your coaching skills! Since this role is all about developing others, think of examples from your past where you’ve successfully coached or led a team. Be ready to share these stories during your interview to showcase your leadership style.
✨Tip Number 3
Prepare questions for your interviewer! Show your enthusiasm by asking about the team dynamics, challenges they face, and how you can make an impact. This not only demonstrates your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! We want to see your application come through directly so we can get to know you better. Plus, it makes the process smoother for both of us, and you’ll be one step closer to leading that awesome team!
We think you need these skills to ace Customer Service Team Leader in London
Some tips for your application 🫡
Show Your Leadership Style: When you’re writing your application, let us see your unique approach to leadership. Share examples of how you've coached and developed teams in the past, and how you’ve made a real impact on their performance.
Be Specific About Your Experience: We want to know about your background in customer service! Highlight your experience managing or supervising teams, and don’t forget to mention any KPIs or targets you’ve successfully met. Specifics make your application stand out!
Tailor Your Application: Make sure your application speaks directly to the role of Customer Service Team Leader. Use keywords from the job description and relate your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates about your application. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your Coaching Skills
Make sure to highlight your experience in coaching and developing team members. Share specific examples of how you've helped individuals improve their performance or confidence in previous roles. This will demonstrate that you not only understand the importance of development but also have a proven track record.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to customer service. Be prepared to discuss how you've met or exceeded targets in the past. This shows that you’re results-driven and understand the metrics that matter in a customer-focused environment.
✨Be Ready to Share Ideas
Since the role encourages fresh ideas, think about improvements you've implemented in previous positions. During the interview, don’t hesitate to suggest innovative strategies for enhancing team performance or customer satisfaction. This will show your proactive approach and willingness to make a real impact.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. Engaging with the interviewers not only shows your interest but also helps you assess if the company is the right fit for you.