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For Companies At a Glance
- Tasks: Respond to customer enquiries and ensure 100% satisfaction in a fast-paced environment.
- Company: Reputable business in Warrington with a focus on customer service.
- Benefits: Competitive pay, supportive team, and opportunities for career growth.
- Other info: Full-time role with Monday to Friday hours and potential for long-term career development.
- Why this job: Join a dynamic team and develop your customer service skills while making a real impact.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 27000 ÂŁ per year.
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a wellâestablished and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problemâsolving and relationship building within a fastâpaced, serviceâled environment.
Why Apply?
- Fullâtime temporary role
- MondayâFriday working pattern
- 40 hours per week
- Supportive team environment
- Opportunity to develop customer service and commercial skills
- Longâterm career potential within a growing business
About the Role
- Respond professionally and efficiently to all inbound customer enquiries
- Ensure 100% customer satisfaction relating to rates, service and invoice queries
- Handle service failures in line with company performance standards
- Provide professional and timely responses to lift enquiries, minimising service failures where possible
- Communicate via multiple channels including phone calls, live chat, text messages, Salesforce cases and eâmail, following escalation procedures
- Gather and compile information to ensure queries are handled efficiently between departments
- Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
- Conduct customer reviews and gather feedback to ensure service satisfaction
- Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
- Build strong relationships with both internal and external customers
- Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
- Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with preâqualification questionnaires
- Upsell and crossâsell products and services to support business growth
What We're Looking For
- Previous customer service experience
- Confident communicator across multiple platforms
- Highly organised with strong attention to detail
- Professional, customerâfocused and proactive
- Ability to build positive working relationships
Working Hours
- Monday â Friday
- 8:00am start
- Total: 40 hours per week
Customer Experience Advisor (WA3) in London employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Experience Advisor (WA3) in London
â¨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our customer service experience clearly.
â¨Tip Number 3
Be ready to share specific examples from our past experiences. Think of situations where we solved problems or went above and beyond for customers. This will demonstrate our skills and commitment to customer satisfaction.
â¨Tip Number 4
Donât forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it keeps us on their radar!
We think you need these skills to ace Customer Experience Advisor (WA3) in London
Some tips for your application đŤĄ
Show Your Passion for Customer Service: When writing your application, let us know why you're passionate about customer service. Share any experiences that highlight your problem-solving skills and how youâve built relationships in previous roles.
Be Clear and Concise: We love a well-structured application! Make sure to keep your language clear and to the point. Highlight your relevant experience without waffling â we want to see what makes you a great fit for the role.
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Customer Experience Advisor. Mention the skills and experiences that align with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
â¨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past, especially in challenging situations. This will show that you understand the importance of customer satisfaction and can handle service failures effectively.
â¨Practice Multi-Channel Communication
Since the role involves communicating through various channels, practice how you would respond to customer inquiries via phone, email, and live chat. You might even want to role-play with a friend to get comfortable with different scenarios and ensure you can communicate clearly and professionally.
â¨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific instances where you turned a negative experience into a positive one. This will demonstrate your proactive approach and ability to build strong relationships with customers.
â¨Be Ready to Upsell
Familiarise yourself with the company's products and services so you can confidently discuss how you might upsell or cross-sell during your interactions. Showing that you understand the business's growth goals will highlight your commercial awareness and commitment to supporting the team.