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- Tasks: Be the go-to person for customer queries and ensure outstanding service.
- Company: Join a caring, family-run business that values your growth.
- Benefits: Enjoy 33 days holiday, pension scheme, and exclusive discounts.
- Why this job: Make a real difference in customer satisfaction and develop your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for progression in a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers' needs. With your strong communication skills and patient approach, you'll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we'll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.
We are recruiting for a Customer Care Co-ordinator to be based in our North West Region, at our Holmes Chapel Regional Office to cover the period of maternity leave. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky's the limit.
Main Duties
- Dealing with incoming calls, post and emails relating to Customer Care.
- Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
- Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
- Checking and ensuring work has been carried out to the purchaser's satisfaction.
- Updating and maintaining records using Sitestream.
- Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
- Categorising works successfully, ensuring management of costs are minimised.
- Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
- Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
- Attending meetings that may be necessary in the performance of your duties.
- Complying with and upholding company policies and procedures.
- Undertaking any additional tasks as may reasonably be required from time to time.
Essential Skills / Attributes
- Customer service experience within an office environment.
- Experience in the use of CRM software.
- Educated to GCSE Standard (or equivalent) including English and Maths.
- Good verbal and written communication skills.
- Ability to multi-task with good time management.
Company Benefits
- Scottish Widows Pension Scheme
- 33 days holiday entitlement (including bank holidays)
- Group Staff Discount at Triumph Motorcycles Ltd.
- Competitive discount on our homes (dependent upon the property and location)
So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.
Customer Care Co-ordinator in London employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator in London
✨Tip Number 1
Get to know the company! Research their values and culture, especially how they prioritise customer satisfaction. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to juggle responsibilities effectively, which is key for a Customer Care Co-ordinator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Care Co-ordinator in London
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer interactions in the past, especially in busy environments. Share specific examples that showcase your strong communication and problem-solving skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our needs, particularly around organisation and IT skills, as these are essential for the role.
Be Personable and Authentic: We love a bit of personality! When writing your application, let your authentic self shine through. Show us your passion for customer care and how you can contribute to our vibrant team. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. Understanding their commitment to customer satisfaction will help you align your answers with their goals and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Co-ordinator, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or communicated complex information clearly. This will demonstrate your ability to handle the day-to-day contact with customers confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully dealt with complaints or challenges in a busy environment. Highlight your patient and empathetic approach, as well as how you coordinated with others to resolve issues quickly. This will showcase your adaptability and organisational skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for progression within the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
