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- Tasks: Transform customer experiences and drive commercial success through effective team leadership.
- Company: Dynamic organisation focused on improving customer outcomes and team performance.
- Benefits: Flexible working environment, opportunities for personal growth, and a chance to shape your role.
- Why this job: Make a real impact by leading change and enhancing customer satisfaction.
- Qualifications: Experience in managing teams in customer-facing or commercial roles.
- Other info: Join a forward-thinking team that values your unique strengths and insights.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone who improves how an organisation performs for its customers, its teams and its commercial results. This role is suited to a manager who has led people in customer-facing or commercial environments (such as sales management, customer facing leadership or client services), as well as those who have improved internal operations and delivery.
What matters most is not your function or job title, but the outcomes you have created. We are deliberately keeping this role broad. Why? Because the best managers rarely fit neatly into pre-written job descriptions and we’d rather design the role around a strong person than force a strong person into the wrong box.
You are likely someone who:
- Improves customer experience, retention or revenue by how teams operate day to day
- Turns business priorities into clear actions for frontline and customer-facing teams
- Builds confident, capable teams who take ownership of results
- Identifies friction in customer journeys, sales processes or delivery workflows and removes it
- Creates clarity in fast-moving or ambiguous situations without over-engineering solutions
Your background might include sales management, customer experience leadership, commercial operations, service delivery, product or operational leadership. Exact sector experience is not important. What matters is that you have already managed people and are trusted to lead change that improves both performance and customer outcomes.
What matters less to us:
- Your industry background
- Perfectly CV symmetry
- Whether your previous roles looked exactly like this one
What matters to us:
- Good judgement over management jargon
- Progress over performative busyness
- A manager who leaves teams, customers and results stronger than they found them
If you are a manager who wants your next role to be shaped around your strengths and would like real influence over both customer outcomes and how the business operates we would like to hear from you. Apply with your CV, or a short note explaining the kinds of customer, commercial or operational problems you are best at fixing.
Commercial & Customer Manager in London employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Customer Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer journey and think about how you can improve it. This will show them you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved customer experiences or operational processes in the past. This will help you stand out and demonstrate your impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about shaping their roles around their strengths.
We think you need these skills to ace Commercial & Customer Manager in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see the real you and how your unique experiences can bring value to our team. Don't be afraid to share your story!
Focus on Outcomes: Remember, it’s not just about what you've done, but the impact you've made. Highlight specific examples of how you've improved customer experiences or operational efficiencies. Show us the results of your efforts!
Tailor Your Application: Make sure to customise your CV or note to reflect the skills and experiences that align with our needs. We’re looking for someone who can turn business priorities into clear actions, so demonstrate how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Impact
Before the interview, think about specific examples where you've improved customer experience or team performance. Be ready to share these stories, as they’ll show how you can create real outcomes, which is what matters most to the company.
✨Understand the Role's Flexibility
Since this role is shaped around the right person, be prepared to discuss how your unique skills and experiences can adapt to their needs. Highlight your ability to lead change and improve operations in a way that aligns with their broad expectations.
✨Showcase Your Problem-Solving Skills
Think of instances where you've identified friction in processes and successfully removed it. Be ready to explain your thought process and the results achieved, as this will demonstrate your capability to handle ambiguity and drive improvement.
✨Emphasise Team Development
Prepare to talk about how you've built confident, capable teams in the past. Share strategies you’ve used to empower your team members and how those strategies led to stronger results, as this aligns perfectly with what they’re looking for.
