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- Tasks: Ensure guest safety and comfort overnight while providing excellent customer service.
- Company: Join a leading hospitality company with a focus on guest experience.
- Benefits: Enjoy training, discounts, and a free breakfast when you start.
- Why this job: Be part of a team that makes guests feel at home during their stay.
- Qualifications: Strong customer service skills and a problem-solving mindset.
- Other info: Flexible 24-hour contract over 3 nights each week, including weekends.
The predicted salary is between 1300 - 1600 £ per month.
A hospitality company is looking for a Nights Team Member at their Llantrisant Premier Inn. In this role, you will ensure the safety and comfort of hotel guests overnight, employing your customer service skills and problem-solving abilities.
The position includes a 24-hour contract over 3 nights each week with weekends included. Comprehensive benefits are offered, such as training, discounts, and a complimentary breakfast upon joining.
Overnight Guest Experience Specialist in Llantrisant employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Guest Experience Specialist in Llantrisant
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We all know that a friendly smile and a helpful attitude can make a world of difference, especially in hospitality. Think of examples from your past experiences where you went above and beyond for a guest!
✨Tip Number 2
Research the company culture before your interview. Understanding what makes the Premier Inn special will help you connect with the team and show that you're genuinely interested in being part of their nights team. Plus, it gives you some great talking points!
✨Tip Number 3
Prepare for common interview questions related to problem-solving. As an Overnight Guest Experience Specialist, you'll need to think on your feet. We suggest practising how you'd handle various scenarios, like a guest needing assistance at 3 AM!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for those who apply directly with us.
We think you need these skills to ace Overnight Guest Experience Specialist in Llantrisant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure guests have a great time, especially during those late-night shifts!
Be Problem-Solving Savvy: In the hospitality world, things can get tricky at night. Share examples of how you've tackled challenges or resolved issues in previous roles. We love seeing that quick-thinking attitude!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to this specific role. Mention why you’re excited about working at Premier Inn and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Company
Before your interview, take some time to research the hospitality company and its values. Understanding their mission and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Overnight Guest Experience Specialist, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a tricky situation. This will demonstrate your problem-solving abilities and commitment to guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a noisy guest or a late check-in. Practise your responses to these scenarios so you can showcase your quick thinking and ability to maintain a calm demeanour under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
