At a Glance
- Tasks: Deliver top-notch customer service across reception, restaurant, and bar areas.
- Company: Join a vibrant team in a dynamic hospitality environment.
- Benefits: Flexible shifts, great team atmosphere, and opportunities for growth.
- Other info: Zero-hour contract with shifts based on business needs.
- Why this job: Be the face of our venue and create memorable experiences for guests.
- Qualifications: Friendly attitude, strong communication skills, and teamwork spirit.
The predicted salary is between 10 - 12 £ per hour.
Position Overview
A Front of House Staff member is responsible for delivering excellent customer service across reception, restaurant, and bar areas. This role ensures guests receive a welcoming, professional, and enjoyable experience throughout their visit while maintaining high standards of presentation, cleanliness, and service.
Key Responsibilities
- Guest Service & Reception Duties
- Welcome guests in a friendly and professional manner
- Assist guests with enquiries, reservations, and general information
- Manage guest check-ins, bookings, and seating arrangements where required
- Handle telephone calls and communicate messages accurately
- Maintain a positive and welcoming atmosphere at all times
- Restaurant & Bar Service
- Serve food and beverages efficiently and according to company standards
- Take customer orders accurately using tills or ordering systems
- Prepare and serve drinks in accordance with licensing regulations
- Clear and reset tables promptly to maintain cleanliness and presentation
- Monitor guest satisfaction and respond to requests or concerns professionally
- Cleanliness & Presentation
- Maintain cleanliness and organisation in reception, restaurant, and bar areas
- Ensure tables, menus, service stations, and public areas are clean and fully stocked
- Follow health, hygiene, and food safety procedures at all times
- Assist with opening and closing duties across front of house areas
- Teamwork & Operational Support
- Work closely with kitchen, bar, and management teams to ensure smooth service
- Support colleagues during busy service periods
- Follow company procedures, policies, and safety standards
- Report maintenance issues, breakages, or customer concerns to management promptly
Skills & Qualifications
- Customer Service Skills: Ability to provide friendly, professional, and attentive service
- Communication: Strong verbal communication and interpersonal skills
- Teamwork: Ability to work effectively as part of a team in a fast‑paced environment
- Time Management: Ability to prioritise tasks and work efficiently during busy periods
- Attention to Detail: Maintain high standards of cleanliness, presentation, and service
- Flexibility: Willingness to work across reception, restaurant, and bar areas as required
Working Conditions
- Shifts may include mornings, evenings, weekends, and holidays
- This is a zero‑hour contract role, with shifts offered based on business needs
- Work may involve prolonged standing, carrying trays, and working in busy environments
- Uniform and grooming standards must be maintained at all times
NOTE - Applicants must have valid right to work in the UK to be considered for the role.
Front of House Staff in Llangollen employer: Career Choices Dewis Gyrfa Ltd
Join a vibrant team where exceptional customer service is at the heart of everything we do. As a Front of House Staff member, you'll thrive in a dynamic environment that values teamwork and offers flexible working hours, allowing you to balance your personal and professional life. With opportunities for growth and development, our welcoming culture ensures that every employee feels valued and empowered to deliver memorable experiences for our guests.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Staff in Llangollen
✨Tip Number 1
Get to know the venue! Before your interview, pop in and check out the atmosphere. This shows you’re genuinely interested and helps you chat about it during your meeting.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with handling different guest scenarios. It’ll help you shine when it counts!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a front of house role where presentation is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily keep track of your application status and any updates.
We think you need these skills to ace Front of House Staff in Llangollen
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to make guests feel welcome and valued in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our Front of House team.
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Front of House Staff member. Familiarise yourself with customer service expectations, cleanliness standards, and teamwork dynamics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create a welcoming atmosphere and handle enquiries professionally.
✨Practice Your Communication
Strong verbal communication is key in this role. Practise speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
✨Dress to Impress
Since this role involves maintaining high standards of presentation, make sure you dress appropriately for the interview. Aim for smart-casual attire that reflects the company’s image. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
