At a Glance
- Tasks: Handle complex cases and manage sensitive enquiries with empathy and discretion.
- Company: Join a vital government body focused on child wellbeing in Wales.
- Benefits: Earn £15.10 per hour, enjoy remote work options, and access excellent amenities.
- Other info: Full-time hours with potential for extensions and permanent roles.
- Why this job: Make a real difference in children's lives while developing your administrative skills.
- Qualifications: Strong admin skills and ability to learn complex systems; case management experience is a plus.
The predicted salary is between 15 - 17 € per hour.
Your new company is a government body responsible for the wellbeing and safeguarding of children going through health & social care services in Wales.
Your new role, working as part of a central administration function, involves complex case handling of ongoing and sensitive cases. You will be responsible for a certain location, using a case management system to accurately update, maintain, and process cases alongside other public services such as the police, courts, tribunal services, or social care department. You will manage incoming enquiries to the team, which will be highly confidential in some instances. Addressing each case and enquiry with empathy and discretion, you will ensure all records are meticulously maintained, as it is imperative for all information to be correct. You will liaise regularly with other internal teams, the general public, and external bodies.
Qualifications and skills:
- A strong system user, as this case management system can be complex. While full training will be provided, you must feel confident that you can pick up complex systems with ease.
- Prior case management experience would be beneficial; however, strong administration skills will be considered.
- You will be locally based, as you will be required to attend the office 2 days per week after your initial training period, which requires full time on site (anticipated 4-5 weeks).
- Due to the nature of the role and access to sensitive information, you will be able to pass additional checks, including a DBS and financial background declaration.
- You will be able to address enquiries with empathy and feel comfortable around sensitive content.
What you’ll get in return:
- Working for a highly rewarding department integral to the health and social care department.
- Full time working hours, typically 9am – 5:30pm for your 37.5-hour working week.
- Ability to work from home for 3 days a week beyond training.
- Access to free on site parking and excellent on site amenities.
- An hourly rate of £16.92ph, which includes your holiday roll up, giving you a working rate of £15.10ph for your weekly pay.
- Extensions are highly likely, and permanent opportunities will be opening up in the team.
Business Support Administrator in Llandudno employer: Career Choices Dewis Gyrfa Ltd
As a government body dedicated to the wellbeing and safeguarding of children in Wales, this organisation offers a meaningful and rewarding work environment for its employees. With a strong emphasis on employee growth, you will benefit from comprehensive training, flexible working arrangements, and access to excellent onsite amenities, all while contributing to vital public services. The supportive culture fosters collaboration and empathy, making it an ideal place for those looking to make a positive impact in their community.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Llandudno
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in similar roles or organisations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your skills align with their mission, especially when it comes to handling sensitive cases with empathy and discretion.
✨Tip Number 3
Practice your case management skills! Familiarise yourself with common systems and processes. This will help you feel more confident during interviews and demonstrate your ability to pick up complex systems quickly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Business Support Administrator in Llandudno
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Administrator role. Highlight any relevant experience, especially in case management or administration, and don’t forget to showcase your ability to handle sensitive information with care.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your empathy and discretion when dealing with sensitive cases, as these are key qualities we’re looking for.
Showcase Your System Skills:Since the role involves using a complex case management system, make sure to mention any previous experience with similar systems. If you’re a quick learner, let us know how you’ve picked up new technologies in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into our hands directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Case Management Systems
Familiarise yourself with case management systems, as this role requires you to handle complex cases. Brush up on any relevant software or tools that might be used in the role, and be ready to discuss your experience with similar systems during the interview.
✨Show Empathy and Discretion
Since you'll be dealing with sensitive information, it's crucial to demonstrate your ability to handle enquiries with empathy. Prepare examples from your past experiences where you've shown discretion and understanding, especially in challenging situations.
✨Research the Organisation
Take some time to learn about the government body and its mission regarding health and social care services in Wales. Understanding their values and objectives will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage sensitive cases. Think of specific instances where you successfully navigated complex situations, and be ready to explain your thought process and outcomes.
