At a Glance
- Tasks: Provide comprehensive admin support for outpatient services and manage patient bookings.
- Company: Join Liverpool University Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Flexible working arrangements and a chance to be part of a dedicated team.
- Why this job: Make a difference in patient care while developing valuable administrative skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 23000 - 26000 € per year.
The post holder will be responsible as part of a team for providing a dedicated and comprehensive administration service for MCAS Outpatients within the Trust using Partial and Full booking processes. The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels. In carrying out his or her duties, the post holder will work to defined departmental procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time and booking targets. The post holder will undertake their duties in a pleasant, tactful and understanding manner, communicating professionally and effectively with patients, visitors and clinical personnel.
Key Responsibilities:
- Comprehensive administration service for MCAS Outpatients.
- Managing referrals and booking appointments.
- Building clinic templates and managing patient queries.
- Registration: Register patient on PAS for outpatient episode commensurate with relevant referral and use Summary Care Record (SCR) to validate patient information (NHS No). Issue new hospital number (RQ6) and prepare any new documents for new patients to the Trust in accordance with Trust Policy.
- Ensure all referrals are date stamped upon receipt. Scan referral letters into the referral workflow system in date/terminal digit order adhering to departmental processes, systems and protocols and ensuring that the correct level of clinical urgency is applied.
- Forward referrals to appropriate clinician/department for authorisation via relevant workflow processes.
- Respond to telephone enquiries from Referrer requesting status updates for patients.
- Ensure complete compliance with Trust Elective Access Policy.
- Booking of appointments: Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.
- Using PTL’s and the PAS system, in chronological order, invite patients and book appointments as appropriate.
- Process patients from TAL (Telephone appointments line) identifying available appointment slots.
- Manage appointments generated by the Electronic Referral System (ERS) in line with local/national standard operating procedures.
- Receive and process telephone calls from relatives/carers of patients informing the Trust of the patient’s death and amend PAS accordingly.
- Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others regarding booking, changing or cancelling their appointments.
- Inform the appropriate Consultant / Directorate / secretarial staff of patients who have cancelled their appointment inappropriately.
- Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.
- Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required.
- Open suspended clinics, add on patients and re-suspend clinics ensuring appropriate comments are recorded on PAS.
- On the instruction and authorisation of the Consultant / Clinician, overbook clinics ensuring authority to do so is recorded on PAS.
- Pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.
- Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis.
- Arrange and book interpreters for patients attending clinics as required.
- Template management: Build clinic templates in accordance with Trust procedures as authorised via Patient Access Manager.
- Perform template maintenance/changes on PAS as instructed by relevant personnel.
- Cancel/reduce/suspend clinics as per instruction and authorisation, moving patients into appropriate new slots where appointments have been cancelled.
- Support the Team leader/Officer in training of new staff within the department.
- Record and collate ad hoc information for monitoring and reporting purposes.
- Undertake self-supervision and effective self-organisation.
- Ensure that policies, protocols and procedures for the work of the department are followed.
- Ensure all equipment used is in working order and any required repairs reported to line manager.
- Sort daily delivery of post following agreed guidelines and redirect inappropriate mail to relevant departments.
Therapies MCAS Clerk | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Liverpool University Hospitals NHS Foundation Trust is an exceptional employer that prioritises a supportive and collaborative work environment for its staff. With a strong commitment to employee development, the Trust offers numerous opportunities for growth and training, ensuring that team members can advance their careers while making a meaningful impact on patient care. Located in the vibrant city of Liverpool, employees benefit from a dynamic community atmosphere, competitive pay, and a comprehensive benefits package that promotes work-life balance and well-being.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Therapies MCAS Clerk | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or related fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for admin roles in healthcare and practice your responses. We all know first impressions count, so show them you’re ready to tackle the role head-on.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so don’t hesitate to put yourself out there!
We think you need these skills to ace Therapies MCAS Clerk | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Therapies MCAS Clerk. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and clinical staff, it's crucial to demonstrate your communication skills. Share examples in your application where you've effectively handled enquiries or resolved issues.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. Highlight any previous experience where your attention to detail made a difference in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Therapies MCAS Clerk. Familiarise yourself with the booking processes, patient management systems, and the importance of adhering to Trust policies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for outpatient enquiries, effective communication is key. Practice responding to common scenarios you might face, such as handling patient queries or liaising with clinical staff. This will not only boost your confidence but also demonstrate your ability to communicate professionally and tactfully.
✨Showcase Your Team Spirit
This role involves working closely with a team, so be prepared to discuss your experience in collaborative environments. Share examples of how you've supported colleagues or contributed to team goals in previous roles. Highlighting your flexibility and willingness to cover for absent colleagues will show that you're a team player.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the department's procedures, team dynamics, or any upcoming initiatives. This shows your enthusiasm for the role and helps you gauge if the Trust is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
