At a Glance
- Tasks: Support prostate cancer patients by coordinating their care and managing appointments.
- Company: Join the Liverpool University Hospitals NHS Foundation Trust, a key player in healthcare.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team within a leading NHS trust.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28392 - 31157 £ per year.
The post holder will be an integral part of the Urology Cancer Admin Team, who assists, supports and co‑ordinates the pathway for prostate cancer patients who have completed primary treatment. A large part of the role is to assist patients to transfer onto a supported self‑management programme to reduce the number of visits to hospital.
Responsibilities include:
- Providing administrative and coordinated support to patients, families, consultants, cancer nurse specialists and other staff involved in the prostate cancer pathway.
- Co‑ordinating or acting independently to make OPD appointments for abnormal results and fast‑tracking patients into the system if required.
- Maintaining and updating the system with all patient interactions, ensuring reminder letters for repeat tests are sent in a timely manner.
- Administering fail‑safe processes so that patients’ results are registered accurately and appropriate action is taken.
- Co‑ordinating patient Health MOT information and responding to areas of concern highlighted by patients.
- Registering patients onto relevant databases, ensuring all clinical and personal data are electronically and accurately recorded.
- Being the point of contact for all enquiries relating to the supported self‑management system for prostate patients.
- Developing knowledge and skills to transfer patients onto the system, ensuring they fully understand its workings and benefits.
- Facilitating communication and information flows, initiating and responding to correspondence and emails, and resolving enquiries.
- Developing and maintaining effective working relationships with clinicians, managers and others within the department and across the Trust.
- Maintaining an accurate database/portal of patients, tracking interval investigations and monitoring incoming health status information from patients using the system.
- Assisting ANPs in coordinating care by tracking patient pathways and providing a point of access, including rapid re‑entry into the system for those identified as having urgent or specialist needs.
- Triage incoming calls using a risk assessment framework and initiating appropriate responses according to protocols and individual pathways.
- Providing basic telephone advice and referring or sign‑posting to other resources of support.
- Demonstrating excellent IT, counselling, and persuasive skills.
Support Worker/Navigator Urology | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Liverpool University Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive work environment where employees are valued and encouraged to grow. With a focus on patient care and innovative practices, staff have access to continuous professional development opportunities, ensuring they can enhance their skills while making a meaningful impact in the lives of patients. Located in Liverpool, the Trust fosters a collaborative culture that prioritises teamwork and communication, making it an ideal place for those seeking a rewarding career in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker/Navigator Urology | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in urology or cancer care. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient support and administration. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed patient pathways or improved communication in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Worker/Navigator Urology | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Worker/Navigator Urology role. Highlight your relevant experience and skills that match the job description, especially your administrative and patient support abilities.
Show Your Passion:Let us see your enthusiasm for working in urology and supporting cancer patients. Share any personal experiences or motivations that drive you to apply for this role, as it can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Support Worker/Navigator in Urology. Familiarise yourself with the prostate cancer pathway and the importance of patient self-management. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a point of contact for patients and staff, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it’s resolving enquiries or facilitating information flow. Highlighting your counselling and persuasive skills will set you apart.
✨Demonstrate IT Proficiency
Since the role involves maintaining databases and managing patient information, be ready to discuss your IT skills. Bring up any relevant experience with electronic health records or similar systems. If you have specific software knowledge, mention it!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can grow within the organisation.
