Support Worker | Mersey Care NHS Foundation Trust in Liverpool

Employer: Mersey Care NHS Foundation Trust

Location: Liverpool, L7 8XP

Pay: Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 01/07/2026

About this job

Core 24 Liverpool are specialist assessment of service user's mental health to those who present to the Royal Liverpool University Hospital Emergency Department in times of crisis or, those who are referred from the acute general hospital wards and the formulation of treatment and risk management plans based on assessment of needs with the appropriate triage and diversion from the service. The service operates on a shift system of long days, shorter nine and half hour shifts and nights to provide 24/7 365 days a year service.

The service has recently undergone Organisational Change to make the service more flexible across the Urgent Care footpath covering Urgent Care 24/7, as well as, support Aintree, Warrington Whiston and Southport Core 24 services when required.

To carry out assigned duties, involving direct care and observation of service users within the department under the guidance and indirect supervision of a qualified nurse. To report to the qualified nurse any observations made whilst providing care to service-users. To take part in a 24 hour system of rostering including internal rotation.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles.

Clinical:

• To contribute to the assessment and delivery of a planned programme of care under the guidelines of ECC and with guidance and indirect supervision from the qualified practitioner.
• To support individuals so that they can recognise, cope and self-manage with crisis situations and to help them develop independence where possible.
• To report general observations and provide feedback to the qualified practitioner both verbally and in written formats, if required. This should include any concerns arising from the service-users physical or mental health.
• To contribute to the effective running of the service by providing and receiving information to/from other departments e.g. Ensure this information is provided in the most effective way i.e. telephone, fax or in writing.
• To assist service users with self-administration of oral medication and ensure any concerns/issues about medication are reported back to a qualified practitioner.
• To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service-users due to their mental health needs.
• To contribute to maintaining a safe environment for service users in the community.
• To carry out specific duties that contribute to the assessment of service-users as requested by a qualified practitioner.
• To develop and maintain links with other agencies and services, both statutory and voluntary.
• To use skills and techniques, gained during mandatory training, to de-escalate situations where service-users become physically or verbally aggressive.
• To contribute to the development of risk management plans for service users by reporting, to the qualified practitioner, any incidents of risk to the service user or risk to others as a result of the behaviour or actions of service users.

Professional:

• To participate in the Directorates performance management/supervision framework and work towards meeting identified goals and objectives as agreed in a PACE.
• To act, at all times, in accordance with Trust policies and procedures.
• To undertake mandatory training as stipulated by the Trust and ensure that all interactions with service users are in line with this e.g. Under the guidance and supervision of a qualified practitioner, to make accurate and appropriate entries into health records.
• To participate in staff meetings to assist effective two-way communication.
• To seek advice and further training, if appropriate, before carrying out any duty you are unsure of.
• To make the qualified practitioner aware of any incidents arising during your span of duty and carry out any actions arising from this as directed.
• Take direction from the qualified practitioner as to any duties or tasks assigned to you for your span of duty and carry them out as requested.
• To participate, as directed in the induction of new staff.

Organisational:

• To adhere to the Trusts rights based approach taking into account service user choice.
• To take responsibility for ensuring your own personal safety and that of the service user when using equipment.
• To take reasonable care for the health and safety of yourself and any others that may be affected by your acts and omissions at work.
• To ensure that you are familiar with the terms and conditions of your post.
• To participate in service development activities as required.