At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their automotive needs.
- Company: Join a reputable used car dealership in Liverpool that values its staff.
- Benefits: Starting salary of £30,000, bonuses, 30 days leave, and employee discounts.
- Other info: Clear career progression and full training provided for the right candidates.
- Why this job: Make a real impact by delivering excellent customer service in a supportive environment.
- Qualifications: Automotive knowledge and strong customer service skills are essential.
The predicted salary is between 32000 - 34800 £ per year.
Are you an experienced automotive professional seeking a rewarding opportunity as a Service Advisor? Our client, a reputable used car dealership in Liverpool, is currently looking for a skilled Service Advisor to join their friendly and dynamic team. This is a fantastic chance to work outside the Main Dealer network within a well‑established company that values its staff and promotes professional growth.
Key Benefits of a Service Advisor
- Starting salary of £30,000 with potential to increase to £32,000 as you gain experience
- Attractive bonus scheme with an OTE of up to £36,000
- 30 days annual leave, providing generous holiday entitlement
- Pension scheme to help secure your financial future
- Employee discounts on a wide range of products and services
- Clear career progression and development opportunities
- Supportive and professional working environment
Duties of a Service Advisor
- Act as the first point of contact for customers arriving at the dealership
- Explain repair processes and efficiently book in customer vehicles
- Sell warranty, service plans, and additional products and services effectively
- Communicate with workshop technicians to assess repair requirements
- Raise job cards and provide accurate customer estimates based on company pricing
- Deliver excellent customer service, ensuring a professional and friendly experience
- Manage customer follow‑ups and foster repeat business
Requirements of a Service Advisor
- Automotive knowledge and experience are essential
- Strong customer service skills with a professional attitude
- Well‑organised with the ability to manage multiple tasks efficiently
- Confidence in explaining technical information to customers
- Previous experience in a Service Advisor role is desirable, but full training will be provided for candidates with relevant automotive experience
- Enthusiasm for providing exceptional customer service and building customer relationships
If you are passionate about delivering excellent customer care and are looking for a role with attractive rewards and career growth, this Service Advisor position is ideal. Our client offers a supportive environment where your skills are valued and your career can flourish.
Service Advisor in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Join a reputable used car dealership in Liverpool that prioritises employee well-being and professional development. With a competitive starting salary, attractive bonus scheme, and generous annual leave, this company fosters a supportive work culture where your contributions are recognised and rewarded. Enjoy clear career progression opportunities while working in a friendly environment that values exceptional customer service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
