At a Glance
- Tasks: Lead and support housing services, ensuring communities thrive and tenants are engaged.
- Company: Join a dynamic team dedicated to delivering excellent housing services in Liverpool.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity for career growth and to work collaboratively with various stakeholders.
- Why this job: Be a key player in enhancing neighbourhoods and supporting diverse communities.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong leadership skills, a proactive approach to problem‑solving, and a passion for delivering excellent housing services? We’re looking for a Senior Neighbourhood Housing Officer to join our team and play a key role in leading tenancy management services and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
What You’ll Be Doing
- Supervise, mentor and support Housing Officer Apprentices, ensuring their development and successful progression.
- Support the Neighbourhood Team Leader in delivering a high‑quality, customer‑focused tenancy and estate management service.
- Provide day‑to‑day guidance to Neighbourhood Housing Officers, supporting them with complex or sensitive cases.
- Undertake a range of Neighbourhood Officer duties, including managing your own patch where required.
- Assist in monitoring team performance, using data and KPIs to drive service improvements and ensure targets are met.
- Investigate complaints and ensure responses are delivered within agreed timescales, including supporting Councillor enquiries.
- Oversee and support complex cases including anti‑social behaviour, tenancy breaches, succession claims and safeguarding concerns.
- Support the management of compliance‑related cases, including no access and decant cases, ensuring risks are effectively managed.
- Carry out audit checks on tenancy and ASB cases to ensure compliance with procedures and high‑quality case management.
- Support induction and training of new starters, helping to embed a strong performance culture within the team.
- Work collaboratively with internal teams including Safer Estates, Assets and Tenant Involvement to deliver joined‑up services.
- Build and maintain strong relationships with external partners, stakeholders and local agencies, representing the organisation at meetings.
- Support the delivery of neighbourhood plans, estate walkabouts and community engagement activities.
- Contribute to service improvements, helping to create safe, clean and well‑managed neighbourhoods.
- Promote tenant engagement and support resident involvement in shaping services.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
- Participate in out‑of‑hours on‑call rota where required.
What We’re Looking For
- Experience working in housing management or delivering services in a similar environment.
- Strong knowledge of housing legislation, tenancy management and best practice.
- Experience supervising, mentoring or supporting colleagues within a team.
- Experience managing complex caseloads, including anti‑social behaviour and tenancy‑related issues.
- Strong communication and interpersonal skills, with the ability to influence and build relationships with a wide range of stakeholders.
- Ability to manage a varied workload, prioritising effectively and working both independently and as part of a team.
- Experience using data to monitor performance and drive service improvements.
- Ability to coach and support others, promoting high performance and continuous improvement.
- A proactive, resilient and solution‑focused approach to work.
- Commitment to safeguarding, equality, diversity and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Senior Neighbourhood Housing Officer - 12 Month Contract in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic team in Liverpool as a Senior Neighbourhood Housing Officer, where your leadership skills will shine in a supportive and collaborative work culture. We prioritise employee growth through mentoring opportunities and a commitment to professional development, ensuring you can make a meaningful impact in our communities while enjoying a fulfilling career. With a focus on delivering high-quality housing services, we offer a rewarding environment that values diversity, innovation, and excellent customer service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Neighbourhood Housing Officer - 12 Month Contract in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with community groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've tackled complex cases or led teams in the past. We want to see your proactive approach and problem-solving abilities shine through.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in joining our team and helps us keep track of your application more efficiently.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your enthusiasm for the role and remind us why you’d be a fantastic fit.
We think you need these skills to ace Senior Neighbourhood Housing Officer - 12 Month Contract in Liverpool
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering excellent housing services! In your application, share specific examples of how you've made a positive impact in previous roles. This will help us understand your commitment to supporting communities.
Tailor Your CV:Make sure your CV is tailored to the Senior Neighbourhood Housing Officer role. Highlight your experience in housing management and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management best practices. Familiarise yourself with the specific challenges faced in neighbourhood housing, especially in Liverpool. This will show that you're not just interested in the role but also understand the nuances of the job.
✨Showcase Your Leadership Skills
Since this role involves supervising and mentoring others, be ready to share examples of how you've successfully led a team or supported colleagues in the past. Highlight your proactive approach to problem-solving and how you've helped others develop their skills.
✨Prepare for Scenario Questions
Expect questions about handling complex cases, such as anti-social behaviour or tenancy breaches. Think of specific situations you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders and external partners. Prepare examples of how you've collaborated with different teams or agencies to deliver successful outcomes. This will show that you can work effectively in a community-focused role.
