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- Tasks: Coordinate schedules for clients and Care Professionals, ensuring top-notch service.
- Company: Join a caring organisation dedicated to providing quality home care.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Why this job: Make a difference in people's lives while honing your organisational skills.
- Qualifications: Experience in scheduling and strong communication skills are a must.
- Other info: Dynamic work environment with a focus on teamwork and client satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Job Purpose: To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
Responsibilities:
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Qualifications:
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
Scheduler in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your scheduling experience and how you handle changes under pressure.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight your relevant experience in scheduling and client relations. Show them why you're the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining us. It shows initiative and enthusiasm!
We think you need these skills to ace Scheduler in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your experience in scheduling, especially in home care or logistics, and show us how you can build effective schedules that meet client needs.
Show Off Your Tech Skills: We love tech-savvy candidates! Mention your experience with Microsoft Office, Google Suite, or any CRM software. If you've used electronic scheduling systems before, let us know how you navigated them like a pro.
Communicate Clearly: Your communication skills are key in this role. Use your application to demonstrate your ability to liaise with clients and Care Professionals. A clear, friendly tone will help us see how you can build those positive relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Scheduler position. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling experience, especially in home care or logistics. Be ready to discuss specific examples of how you've effectively managed schedules, dealt with last-minute changes, and ensured client satisfaction.
✨Tech Savvy is Key
Familiarise yourself with common IT systems, particularly Microsoft Office, Google Suite, and any CRM software. During the interview, highlight your ability to learn new technologies quickly and share instances where you've successfully used tech to streamline processes.
✨Communication is Everything
Since building relationships is crucial for this role, prepare to demonstrate your excellent communication skills. Think of examples where you've effectively liaised with clients and team members, showcasing your ability to maintain a positive atmosphere even under pressure.
✨Stay Organised and Calm
Showcase your organisational skills by discussing how you prioritise tasks and manage multiple responsibilities. Be ready to explain how you stay calm and accurate when things get hectic, as this will be vital in a fast-paced scheduling environment.
