At a Glance
- Tasks: Support HR operations and manage employee queries in a dynamic team environment.
- Company: Join Amey, a leader in sustainable infrastructure solutions.
- Benefits: Enjoy flexible benefits, competitive salary, and generous holiday allowance.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact while developing your HR skills in a supportive culture.
- Qualifications: CIPD Level 3 preferred; strong communication and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a People Services Advisor to join our Transactional team within HR supporting our Group Business unit. This is a 12‑month fixed‑term contract with an opportunity to become permanent, based in Liverpool, The Matchworks, 142 Speke Road, L19 2PH. The role offers hybrid working with an average of at least three days in the office.
Working Hours
The standard hours are 09:00 to 17:00, Monday to Friday (37.5 hours per week). Salary depends on experience.
Purpose and Responsibilities
- Deliver operational support for the People Services 1st Line Triage & Query Management, ensuring service level agreements and key performance indicators are met.
- Assist HR Managers, Tier 2 Quality Assurance, and Tier 3 Key Account Management teams with queries, daily tasks and out‑of‑scope projects.
- Provide 1st line query management for all transactional cases from Amey employees and those transferred from Customer Services.
- Escalate complex cases to Tier 2/3 as required.
- Support Customer Services with employee‑related requests.
- Resolve cases within the Service Level Agreement and Advisor Quality Standards.
- Collaborate with Tier 2 and Tier 3 teams to resolve complex queries and support continuous improvement.
Qualifications
- CIPD Level 3 qualification (desirable).
- Strong communication skills, both written and verbal.
- Excellent attention to detail.
- High‑quality customer service orientation.
- Experience in an HR or customer‑service environment.
- Strong IT skills; experience with HR systems such as SAP, SuccessFactors, ASM (desirable).
- Excellent stakeholder management and organisational abilities.
Benefits
- Remuneration – competitive annual salary with potential yearly reviews.
- Holidays – at least 24 days plus bank holidays, with the option to buy further days.
- Pension – generous pension scheme with extra contributions from Amey.
- Flexible benefits – including insurance options, Cycle‑2‑Work scheme, and discounted gym membership.
- Access to a discount portal and exclusive discounts.
- Social Impact – two Social Impact Days each year for volunteering/fundraising.
- Family‑friendly policies for new parents or carers.
- Membership of Affinity Networks and support for diverse communities.
About Amey
Amey is a leading provider of full life‑cycle engineering, operations, and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. We work across the UK and internationally, shaping complex environments for future generations.
Diversity & Inclusion
We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. As a disability‑confident leader, we guarantee an interview to applicants with a disability where they meet the minimum requirements for the role. We encourage you to contact our recruitment team for accessibility support: peopleservicesamey.co.uk.
People Services Advisor - Transactional in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Amey is an exceptional employer that fosters a supportive and inclusive work culture, offering flexible benefits and a competitive salary for the People Services Advisor role in Liverpool. With opportunities for professional growth and a commitment to social impact through volunteering days, employees are empowered to make a meaningful difference while enjoying a healthy work-life balance in a hybrid working environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor - Transactional in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Amey on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching Amey's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about their mission and culture.
✨Tip Number 3
Practice your responses to common HR questions. We want to see your strong communication skills in action, so rehearse how you’d handle various scenarios related to People Services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace People Services Advisor - Transactional in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Services Advisor role. Highlight your HR experience, communication skills, and any relevant qualifications like your CIPD Level 3. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In HR, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the role of a People Services Advisor and the key responsibilities outlined in the job description. Familiarise yourself with HR systems like SAP and SuccessFactors, as well as the importance of service level agreements and customer service orientation.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you effectively managed queries or resolved issues, highlighting your written and verbal skills.
✨Demonstrate Attention to Detail
In HR, attention to detail is vital. Bring along examples of how you've ensured accuracy in your previous roles, whether it’s through managing data or handling sensitive information. This will show that you can meet the high-quality standards expected in this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the hybrid working model, and opportunities for professional development. This not only shows your interest in the role but also helps you assess if the company culture aligns with your values.
