At a Glance
- Tasks: Assist in creating a positive workplace culture and deliver excellent housing services.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee benefits.
- Other info: Be part of an inclusive culture with opportunities for personal development.
- Why this job: Make a real difference for military families while developing your career.
- Qualifications: Experience in administration, knowledge of housing legislation, and strong organisational skills.
The predicted salary is between 26227 - 26227 £ per year.
Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.
This is a full time role working from Monday to Friday and offers a hybrid working pattern of 2 days in the office each week. Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Monitoring and managing the dedicated email inbox for home services.
- Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
- Managing the receipt and dispatch of all postal mail related to the Home Services.
- Calculate, process and communicate charges for home services to families.
- Follow up on any outstanding payments and handle any discrepancies.
- Coordinating garages and other in occupancy requests.
- Adding comprehensive and coherent notes to systems and keeping accurate documentation.
Key requirements:
- Knowledge of property management and housing legislation.
- Knowledge of JSP464 and other Tri-Service Accommodation Regulations.
- Experience in an administrative role, preferably in housing or relocation services.
- Organisation and time management: able to meet multiple deadlines.
- Confident, courteous, and professional manner.
Our offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds, particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Proud member of the Disability Confident employer scheme.
Move Assistant in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work environment at our Speke location, where you can thrive as a Move Assistant. With a strong commitment to employee growth, we provide extensive learning and development opportunities alongside a competitive salary and comprehensive benefits package, including flexible working arrangements and retail discounts. Join us in championing Service Families and making a meaningful impact in the communities we serve.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Move Assistant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property management sector. Use LinkedIn to connect with current employees at Pinnacle Group or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pinnacle Group’s values and mission. Be ready to discuss how you embody Trust, Respect, Involve, Challenge, and Deliver Excellence in your work. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to customer service and property management. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Pinnacle Group. Keep an eye on the closing date and make sure you submit everything on time!
We think you need these skills to ace Move Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Move Assistant role. Highlight your experience in property management and any relevant administrative skills that align with what we’re looking for.
Showcase Your Values:We’re all about Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to weave these values into your application. Share examples of how you’ve demonstrated these in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on property management and housing legislation, especially JSP464 and Tri-Service Accommodation Regulations. Being knowledgeable about these topics will show that you're serious about the role and can hit the ground running.
✨Showcase Your Customer Service Skills
As a Move Assistant, you'll be the first point of contact for service families. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond to help someone.
✨Be Organised
This role requires strong organisation and time management skills. During the interview, share specific strategies you use to manage multiple deadlines and tasks. This will demonstrate your ability to handle the demands of the job effectively.
✨Embrace the Values
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work and how they align with your personal approach to teamwork and service.
