At a Glance
- Tasks: Provide essential support to medical teams and manage patient communications with empathy.
- Company: Join Liverpool University Hospitals NHS Foundation Trust, a leader in healthcare services.
- Benefits: Enjoy competitive pay, job security, and opportunities for professional growth.
- Other info: Be part of a supportive team in a dynamic healthcare environment.
- Why this job: Make a real difference in patient care while developing valuable administrative skills.
- Qualifications: Strong communication skills and ability to handle sensitive information with discretion.
The predicted salary is between 29970 - 36483 £ per year.
To provide a comprehensive service to the consultants and speciality teams with the minimum of supervision. Organise your own workload and co‑ordinate activities with other medical secretaries to ensure that an efficient service is provided. It is essential that you show initiative commensurate with the role and that confidentiality is maintained at all times. Ensure cross‑cover working where possible. The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion.
Responsibilities
- Provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
- Keep the diary up to date, arrange appointments.
- Manage and maintain 18‑week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on the PAS system.
- Keep track of referrals to ensure patients are reviewed promptly and follow‑up appointments are arranged in conjunction with the Referral to Treat (RTT) patient pathway.
- Mentor, train and supervise relevant staff as required.
- Deal with annual leave requests and sickness absence return‑to‑work interviews.
- Ensure appropriate personnel are informed of consultant annual leave / study leave.
- Type dictation from audio transcription of clinical correspondence and documentation.
- Type discharge summaries as appropriate.
- Check clinical letters to ensure appropriate follow‑up arrangements or investigations are in place; rectify if not.
- Work from initiative using your own judgement, acquired knowledge and tact to deal with queries, resolve situations or refer to the appropriate person.
- Deal with enquiries either on the telephone or face‑to‑face from patients, consultants, junior doctors and colleagues in an appropriate manner.
- Ensure all correspondence relating to patient care is acted upon in a timely manner.
- Accurately check patient demographics using the Patient Administration System (PAS), including the registration screen, ensuring patient details are correct, and tracking case‑notes.
- Work as part of a team, promote effective flows in the department to cover leave and ensure the office runs smoothly.
- Train new and junior members of the team within your own work area as required by the line manager.
- Attend appropriate training and education sessions at the request of the manager.
- Perform general office duties, including incoming and outgoing mail, e‑mail and photocopying.
- Collaborate with managers to review working practices, ways of working and find solutions to problems.
- Implement policies and procedures for your own area.
- Record and input data onto databases and systems as appropriate.
- Work in a flexible manner in accordance with Trust Policy, and check flexi‑time sheets for medical secretaries.
- Perform any other duties required by the line manager.
Medical Secretary | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Liverpool University Hospitals NHS Foundation Trust is an exceptional employer that prioritises the well-being and professional development of its staff. With a supportive work culture that values empathy and teamwork, employees are encouraged to take initiative and grow within their roles, all while contributing to the vital healthcare services in the vibrant city of Liverpool. The Trust offers comprehensive training opportunities and a collaborative environment, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Liverpool University Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to medical secretarial roles. Think about how you’d handle sensitive situations or manage multiple tasks, and be ready to share your experiences.
✨Tip Number 3
Show off your skills! Bring along examples of your work, like typed correspondence or organised schedules, to demonstrate your ability to manage complex tasks and maintain confidentiality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Medical Secretary | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with medical terminology and administrative tasks. We want to see how you can manage your workload and support our consultants effectively!
Be Personable:Since you'll be dealing with patients who might be anxious, it's important to convey your empathy and professionalism in your application. Let us know how you handle sensitive situations!
Attention to Detail is Key:Accuracy is crucial in this role, especially when it comes to transcribing and checking patient information. Share examples of how you've maintained high standards in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Secretary. Familiarise yourself with medical terminology and the specific tasks mentioned in the job description, like managing diaries and handling sensitive patient information. This will help you demonstrate your knowledge and readiness for the role.
✨Showcase Your Organisational Skills
During the interview, be prepared to discuss how you manage your workload and prioritise tasks. Share examples of how you've organised appointments or handled multiple responsibilities in previous roles. This will highlight your ability to work independently and efficiently, which is crucial for this position.
✨Demonstrate Empathy and Professionalism
Since you'll be dealing with anxious patients, it's important to convey your ability to handle sensitive situations with care. Prepare examples of how you've managed difficult conversations or provided support to distressed individuals in the past. This will show that you can maintain professionalism while being empathetic.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific scenarios related to the role, such as managing referrals or dealing with confidential information. Think through potential challenges and how you would address them. This will demonstrate your initiative and problem-solving skills, which are key for a Medical Secretary.
