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- Tasks: Provide top-notch customer service and support to library users in a dynamic environment.
- Company: Join the University of Liverpool's Libraries, Museums and Galleries team.
- Benefits: Competitive salary, flexible hours, and a supportive work culture.
- Why this job: Make a real difference in enhancing the student experience at our vibrant library.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse and inclusive workplace that values every individual.
The predicted salary is between 25804 - 28778 £ per year.
It is an exciting time to join Libraries, Museums and Galleries as we are recruiting for our Customer Experience Team in the Libraries. As Library Advisor, you will join a welcoming, high-performing team to provide a customer focused, high-quality service to library users. You will provide an excellent front-line service and administrative support, playing a key part in contributing to the development of student-focused services. This is a key role within a fast-paced, front-facing team providing a responsive, interactive and consistent service delivery and support to library users.
Responsibilities and duties include:
- Provide an excellent customer service and support at the first point of contact including face-to-face, online and throughout our buildings, engaging and interacting with library users and colleagues.
- Resolve online enquiries via our Ticket and Live-chat service.
- Communicate effectively across the service to ensure smooth and consistent service delivery.
- Work on various service points effectively responding to all enquiries on Reception, Helpdesk, online platform and Roving duties throughout the buildings, with a view to a ‘first time resolution’ to enhance the student experience.
- Use the library management system to update user accounts.
- Liaise with other student-centred services to support the student experience.
- Patrol all public areas of the library to ensure appropriate use of facilities & equipment, control noise and disruption, report any building & maintenance issues and help maintain a clean and tidy environment.
- Work together with Space and Facilities team members to support a safe working environment and facilities.
- Assist library users to use various resources and equipment to make best use of our services and resources.
- Assist other teams across the service with administrative work.
Our commitment to Equality, Diversity and Inclusion: We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA community.
LIBRARY ADVISOR, PART TIME in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LIBRARY ADVISOR, PART TIME in Liverpool
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources, tools, and systems they use. This way, when you chat with them, you can show off your knowledge and passion for providing top-notch customer service.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or online, being able to engage effectively with library users is key. Try role-playing scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current library staff on LinkedIn or attend university events. Building relationships can give you insider tips and might even lead to a recommendation when you apply through our website.
✨Tip Number 4
Show your enthusiasm for the role! When you get the chance to speak with the team, let your passion for enhancing the student experience shine through. Share ideas on how you could contribute to their mission and make a difference!
We think you need these skills to ace LIBRARY ADVISOR, PART TIME in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've engaged with users and resolved their queries, as this is key for the Library Advisor role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
As a Library Advisor, you'll be the first point of contact for library users. Brush up on your customer service skills and think about how you can provide a welcoming and helpful experience. Prepare examples of how you've successfully resolved customer queries in the past.
✨Familiarise Yourself with Library Systems
Get to know the basics of library management systems and online enquiry platforms. If you can, research the specific systems used by the University of Liverpool. Being able to discuss these tools during your interview will show that you're proactive and ready to hit the ground running.
✨Engage with the Role's Responsibilities
Review the job description thoroughly and think about how your skills align with the responsibilities listed. Be ready to discuss how you would handle various scenarios, like managing noise levels or assisting users with resources, to demonstrate your understanding of the role.
✨Show Your Commitment to Diversity and Inclusion
The University of Liverpool values diversity and inclusion, so be prepared to discuss how you can contribute to this commitment. Share any experiences you have working in diverse teams or supporting underrepresented groups, as this will resonate well with the interviewers.