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For Companies At a Glance
- Tasks: Join our team to handle calls and log jobs for essential services.
- Company: Liverpool University Hospitals NHS Foundation Trust, a key player in healthcare.
- Benefits: Flexible shifts, teamwork, and the chance to make a difference in healthcare.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the voice that helps keep our hospitals running smoothly.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29970 - 36483 £ per year.
We are looking to recruit Helpdesk Operators to work as part of an established team. The role involves working as part of the 8888 Helpdesk covering Hard & Soft FM services – taking calls, logging jobs, dealing with enquiries, and working as part of a team. This is a 24 hour post covering days, nights and weekends – applicants must be willing to work over all shift patterns. Base location is Aintree and Royal Liverpool sites, but the service covers all sites. The postholder will be using a CAFM system (Computer Aided Facilities Management). There is a requirement to wear headphones and multi-task – call handling/entering details.
Responsibilities:
- Provide a customer focused service, dealing with all client/customer requests and complaints in an efficient and sensitive manner.
- Receive and process customer telephone requests to ensure timely and effective completion of work, in accordance with the service level specification.
- Log relevant information on the CAFM database to allow accurate transfer of information to the appropriate department.
- Provide the department with a task number and detail to the caller the priority given to their call.
- Record appropriate records on the CAFM, showing a clear timeline of events for each task.
- Regularly review logged calls on the database to monitor completion times and ensure feedback is given to the caller in relation to their request.
- Follow the logging procedures for the whole unit and be the focal point for all calls.
- Pass on instructions to staff, recording such actions in response to call requests etc., to enable the contract to fulfil its performance targets.
- Update CAFM with service and fault reports received from contractors.
Helpdesk Operator | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Helpdesk Operator responsibilities and the CAFM system. This way, when you get that interview, you can show off your knowledge and enthusiasm for the job.
✨Tip Number 2
Practice your call handling skills! Since you'll be dealing with customer requests and complaints, try role-playing scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees at Liverpool University Hospitals NHS Foundation Trust on LinkedIn. They might share insights about the team culture or even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it shows you're serious about joining our team and ready to tackle those shifts head-on!
We think you need these skills to ace Helpdesk Operator | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Helpdesk Operator role. We want to see how you can contribute to our team at Liverpool University Hospitals!
Showcase Your Customer Service Skills: Since this role is all about providing a customer-focused service, be sure to include examples of how you've successfully handled customer requests or complaints in the past. We love seeing that experience shine through!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially since you'll be logging calls and entering details on the CAFM system!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Helpdesk Operator role thoroughly. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and using a CAFM system. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Multi-Tasking
Since the role involves handling calls while logging information, practice multi-tasking before your interview. You could simulate taking a call while jotting down notes or using a mock CAFM system. This will not only prepare you for the job but also demonstrate your ability to handle the demands of the role during the interview.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous experience in customer service. Think of specific examples where you dealt with enquiries or complaints effectively. Highlight how you maintained a positive attitude and resolved issues, as this is crucial for the Helpdesk Operator position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of calls you might handle, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.