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For Companies At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company with a people-driven culture.
- Benefits: Enjoy competitive pay, career development, discounts, and free access to leisure facilities.
- Why this job: Kickstart your hospitality career in a dynamic environment where every day is different.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive attitude are key.
- Other info: Inclusive workplace with opportunities for growth and support throughout your journey.
The predicted salary is between 12 - 16 £ per hour.
£12.21 per hour plus benefits and monthly service charge
Contract Type: Permanent
Hours: Disability Confident: No
Closing Date: 01/03/2026
About this job
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Responsibilities
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
Qualifications
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach.
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you.
Benefits
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next Steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
Inclusive workplace
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitmentkewgreenhotels.com.
About Us
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Service Assistant in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can show how your passion for hospitality aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can adapt to different guest needs, just like you would in the role.
✨Tip Number 3
Be yourself! The interview is your chance to shine and show your personality. Remember, they’re looking for someone who’s friendly and motivated, so let that passion for making people’s day come through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Kew Green Hotels. Don’t wait too long; apply early to increase your chances!
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see that you genuinely care about making guests feel welcome and valued, so share any experiences that highlight this passion.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Highlight your communication skills and any relevant experience, even if it’s not directly in hospitality. We appreciate a proactive approach!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Use it to express why you’re excited about the role and how you can contribute to our guest experience. Keep it friendly and engaging!
Apply Early: We review applications as they come in, so don’t wait until the last minute! Apply through our website to ensure your application gets the attention it deserves. You never know, you might just be the perfect fit!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the responsibilities listed in the job description, like check-ins, food service, and maintaining cleanliness. This will help you demonstrate your enthusiasm and readiness to jump into the role.
✨Show Off Your People Skills
Since this role is all about guest experience, be prepared to share examples of how you've built relationships with customers or worked as part of a team. Think of specific situations where you went above and beyond to make someone's day better—this will show your genuine passion for hospitality.
✨Be Proactive in Your Approach
The job requires a proactive mindset, so think of times when you noticed something that needed doing and took the initiative. Whether it was helping a colleague or solving a guest's issue, sharing these stories will highlight your ability to adapt and take charge in a busy environment.
✨Practice Your Tech Savvy
As you'll be using technology like MS Office, brush up on your skills before the interview. You might be asked about your comfort level with tech, so being able to discuss your experience confidently will give you an edge. If you have any relevant examples, don’t hesitate to share!
