At a Glance
- Tasks: Help customers, restock shelves, and ensure a safe shopping environment.
- Company: Join the friendly team at Co-op in Liverpool.
- Benefits: Enjoy 31 days holiday, discounts, and virtual healthcare services.
- Other info: Flexible shifts with full training and career progression opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a genuine care for customers.
The predicted salary is between 27100 - 27100 £ per year.
Location: 125-129 Lark Lane, Liverpool, L17 8UR
Pay: £13.04 per hour
Contract: 12 hours per week permanent part-time role.
Working pattern: a mix of opening, closing and mid-day shifts, with flexibility across the week including at least two evening shifts and one weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’ll discuss your availability further at interview.
Full, paid training is provided. You can apply using your mobile device – no CV needed.
When you join Co-op you’ll receive benefits such as:
- 31 days holiday (pro-rata for part-time work)
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in store
- 10% discount on other brands
As a Customer Team Member, you’ll be part of a friendly team that helps customers on the tills and on the shop floor, and you’ll perform a wide range of tasks around the store such as re-stocking shelves and cleaning spillages.
Responsibilities:
- Provide thoughtful, customer-first service and support store colleagues to solve problems.
- Ensure the store is safe and legal.
- Keep shelves stocked and check that prices, dates and temperatures are correct.
- Help introduce new products and services.
- Share experiences and support colleagues so everyone learns together.
Qualifications:
- A genuine care for the needs of customers and members.
- Great people skills and the ability to build positive relationships.
- A positive approach to change and problem-solving.
- Flexibility to work a range of different shifts.
Benefits:
- 30% discount on all Co-op products in-store.
- 10% discount on other brands.
- Up to 10% employer contribution to pension scheme.
- Stream money-management app giving access to a percentage of your pay as you earn it.
- 31 days holiday (including bank holidays, pro-rata for part-time).
- Virtual healthcare services including GP appointments, eye care, mental health support, nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Inclusive Workplace:
We welcome applications from everyone and are committed to creating a workplace where colleagues feel like they belong, supported by inclusive policies. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Customer Team Member in Liverpool employer: Career Choices Dewis Gyrfa Ltd
At Co-op, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As a Customer Team Member in Liverpool, you'll enjoy flexible working hours, comprehensive training, and a range of benefits including generous holiday entitlement and discounts on products. We are committed to your personal growth and well-being, ensuring you have the resources and support needed to thrive in your role.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Team Member in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
