At a Glance
- Tasks: Deliver first-class customer service and resolve queries for our valued customers.
- Company: Join Zempler Bank, a top-rated employer in the financial services sector.
- Benefits: Enjoy competitive salary, generous holiday, and great perks like free snacks!
- Other info: Vibrant team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building a stable career.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 25185 - 28000 £ per year.
Join Zempler Bank's Customer Service Team – Support our bank by providing our customers a first‑class service within a supportive environment; very competitive salary & benefits on offer, apply today! Are you looking for a stable, long‑term career opportunity where you can make a real difference delivering first‑class customer service? Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team.
Within this crucial 1st line customer‑centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
Who We Are
Zempler Bank is ranked 54th in the ‘2025 Best Large Companies to Work For in the UK’ as well as a top 25 Financial Service Company (from “Best Companies” survey). Since 2004, we’ve been making money simpler for businesses across the UK.
The Role
Based on a permanent & fully on‑site basis at the impressive “Spine” building in Liverpool (L7), the Customer Service Advisor will focus first‑touch resolution within an inbound call handling capacity. After the initial 6‑week full‑time & fully paid training period, the Customer Service Advisor will handle a variety of service‑based requests, challenges, and issues our customers face related to their day‑to‑day banking needs, as well as providing support for our most vulnerable customers to ensure everyone gets the right & fair outcome. This Customer Service Advisor job will provide a strong platform for an empathetic and dedicated professional to “see beneath the bonnet” of a digital bank, in a stable and supportive environment as well as providing the potential for good learning & career development prospects in the future. The varied shift pattern will be Monday to Friday (8am to 6pm) with 1 in 4 Saturday’s (8am to 4pm). Please note, this is a fully on‑site position without the option of hybrid working at the current time.
Key Responsibilities
- Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
- Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
- Product Knowledge: Demonstrate effective knowledge of Zempler Bank's products and services.
- Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service‑Level‑Agreements (SLAs).
- Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
- Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We're Looking For
- Empathy and Resilience: A customer‑centric focus with a positive, committed attitude.
- Communication Skills: Excellent written and verbal communication, with a collaborative approach.
- Adaptability: Ability to work independently and as part of a team.
- Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
- Enthusiasm for Learning: A keen interest in personal and career development.
In Return You’ll Enjoy
- Competitive basic salary.
- Additional cash benefit allowance representing 7.5% of your annual salary.
- 26 days’ holiday, increasing each year of service to 33 days.
- Option to buy and sell up to 5 days of holiday each year.
- 4 x Life Assurance.
- Pension salary sacrifice.
- LinkedIn Learning license.
- Family‑friendly policies.
- Regular social activities and team events.
- Charity Volunteering Day.
- Free drinks and snacks in the office.
Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Please note – All offers of employment at Zempler Bank are subject to satisfactory right‑to‑work verification in accordance with UK Home Office requirements. We welcome applications from candidates of all backgrounds and nationalities.
Of further note, the role of the Customer Service Advisor with us at Zempler Bank does not meet the salary and skill level requirements of the UK Skilled Worker visa route, so we are unable to offer employer sponsorship for this position. We warmly welcome applications from candidates who already have the right to work in the UK without employer sponsorship. This includes (but is not limited to) British and Irish citizens, those with settled or pre‑settled status, and holders of Graduate, High Potential Individual, Youth Mobility or Dependant visas.
Customer Service Advisor - Full Time (on-site) & Permanent in Liverpool employer: Career Choices Dewis Gyrfa Ltd
Zempler Bank is an exceptional employer, offering a vibrant and supportive work environment in the heart of Liverpool. With a competitive salary, generous holiday allowance, and a strong focus on employee development through initiatives like LinkedIn Learning, we empower our Customer Service Advisors to thrive both personally and professionally. Join us to be part of a team that values empathy, collaboration, and making a real difference in our customers' lives.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time (on-site) & Permanent in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Full Time (on-site) & Permanent in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
