Customer Communications Executive (Fixed-term Contract) in Liverpool

Customer Communications Executive (Fixed-term Contract)

Employer:

System C

Location:

Liverpool, L3 1DG

Pay:

Salary not specified

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

09/07/2026

About this job

Please note: this is a 6-month fixed term contract, for maternity cover. At System C, we are on a mission to connect and transform health and care outcomes through market-leading software.

As a proud British business, we work closely with our customers to ensure they feel informed, engaged, and supported throughout their journey with us.

We are looking for a Customer Communications Executive to join our Brand and Communications team on a 6-month fixed term contract.

This is an opportunity for someone who enjoys working across channels, building relationships, and turning complex information into clear, customer-focused communications.

Responsibilities

• Reporting to the Director of Brand and Communications, you will help deliver and measure our customer communications programme across email, events, and community channels.
• Maintain a regular customer communications programme that supports engagement and retention across the customer lifecycle.
• Create clear, customer-focused content by gathering information, writing, and publishing across relevant channels.
• Promote customer stories internally and externally to support advocacy and shared learning.
• Support the planning and delivery of customer-focused user events, both online and face to face.
• Develop and maintain customer data within Salesforce, including preference centres and reference site tracking.
• Contribute to our customer advocacy programme by building trusted relationships with key customers.
• Support campaign measurement through regular reporting and insight.
• Play a role in the development of a new community platform for the System C user community.

Qualifications

• Strong experience in a B2B marketing or communications role; technology experience is helpful but not essential.
• Strong written and verbal communication skills, with hands‑on experience producing marketing content.
• Experience using Marketo or a similar marketing automation platform.
• The ability to manage projects and deliver results to agreed timescales.
• A proactive, positive approach, with strong attention to detail and quality.A collaborative mindset and comfort working in a fast‑changing environment.

Benefits

You will be part of a supportive, values‑led organisation that encourages ownership, teamwork, and continuous improvement.

We offer flexible benefits, development opportunities, and the chance to make a meaningful impact in health and care.