Clinical Personal Assistant - Hewitt Fertility Centre | Liverpool Women's NHS Foundation Trust

Overview

The Hewitt Fertility Centre is one of Britain’s largest Reproductive Medicine units providing a comprehensive service to both NHS and fee paying patients. The centre is wholly committed to delivering a high quality service for a range of fertility investigations and treatments.

Responsibilities

• Provide comprehensive secretarial and administrative support to designated clinical teams as described in the Service Specification.
• Undertake diary management, clinical typing, and administrative support to consultants and other staff members within the Hewitt Centre.
• Deal with clinic correspondence, letters and reports as required, create documents, manage leave, and handle email as agreed.
• Act as key interface for patient enquiries and correspondence, supporting clinicians in managing clinical pathways including results and information requests.
• Assist with telephone enquiries, filing and other associated administrative tasks.
• Ensure filing in patient records and the Hewitt Centre in accordance with the Trust Records Management Policy.
• Provide a high‑quality clinical typing service to consultants, clinicians and other unit staff, ensuring accurate medical terminology.
• Maintain an up‑to‑date electronic and paper filing system appropriate to the department, filing patient records per Trust policies.
• Manage clinical correspondence and results returned to clinicians, ensuring appropriate filing.
• Handle patient records and ensure tracking as per records management procedures.
• Provide a telephone answering service for patients contacting the clinical team, passing them to the relevant service or giving necessary advice, exercising judgment in enquiries.

Qualifications

A background in an administrative role including PA skills is essential. The successful candidate should be a bright, committed, and enthusiastic individual with excellent communication skills and proficiency in diary management, clinical typing, and office filing in accordance with Trust Records Management Policy.