At a Glance
- Tasks: Join our team to handle admin tasks, patient bookings, and support our eye unit.
- Company: Be part of Liverpool University Hospitals NHS Foundation Trust, making a difference in healthcare.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Dynamic role with a chance to rotate duties and learn from a dedicated team.
- Why this job: Make an impact in patient care while developing your administrative skills.
- Qualifications: Experience in admin roles, strong communication skills, and a knack for organisation.
The predicted salary is between 23970 - 25674 € per year.
St Paul's Eye Unit
The role will involve all aspects of administration work within the unit, including call centre and reception duties, registering referrals, booking appointments, and preparing relevant paperwork.
Responsibilities
- Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
- Receive and book patients on arrival in Out‑patients/Primary care.
- Make appointments as requested and liaise with medical staff regarding overbooked clinics.
- Deal with telephone and postal enquiries.
- Ensure clinic booking summaries and clinic proformas are completed accurately and on time.
- Open, sort and redirect mail.
- Enter referral letters into the Hospital Information Support System and book new appointments as required.
- Make up and file new case notes.
- Cancel and re‑book clinic appointments according to given instructions.
- Liaise with the Clerical Team Co‑ordinator regarding missing case notes.
- Maintain an efficient and helpful attitude whilst undertaking the above duties.
- Ensure all Out‑patient discharges are recorded accurately and promptly.
- Record attendances, DNA's and discharges accurately and timely.
- Follow up appointments for DNA patients.
- Cover/rotate for other Clerical Officers as required.
- Carry out any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
Qualifications
- Previous experience in an administrative environment, preferably within the NHS.
- Excellent customer care skills and the ability to demonstrate good service provision.
- Strong communication, planning and interpersonal skills.
- Organised and systematic approach to tasks.
- Proficiency in computer literacy.
Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
At Liverpool University Hospitals NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional development. As a Clerical Officer in the St Paul's Eye Unit, you will benefit from comprehensive training opportunities, a commitment to employee well-being, and the chance to make a meaningful impact in patient care within a renowned healthcare setting.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the specific duties mentioned in the job description, like booking appointments and handling enquiries. This way, you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Liverpool University Hospitals NHS Foundation Trust on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or using our StudySmarter resources. Focus on scenarios related to customer care and administrative tasks to showcase your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at St Paul's Eye Unit. Don’t miss out on this opportunity!
We think you need these skills to ace Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration, especially within the NHS. We want to see how your skills match the job description, so don’t be shy about showcasing your customer care and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Clerical Officer role. Mention specific duties from the job description that excite you and how your previous experience aligns with them.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your qualifications and experiences are easy to understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clerical Officer at St Paul's Eye Unit. Familiarise yourself with tasks like booking appointments, handling enquiries, and managing case notes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Care Skills
Since excellent customer care is crucial for this position, prepare examples from your past experiences where you've provided outstanding service. Think about how you handled difficult situations or went the extra mile for a patient or client. This will demonstrate your ability to maintain a helpful attitude under pressure.
✨Brush Up on Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly. You might be asked to explain how you would handle specific scenarios, like dealing with overbooked clinics or liaising with medical staff. Being able to communicate effectively will set you apart from other candidates.
✨Be Organised and Systematic
The job requires a systematic approach to tasks, so come prepared to discuss how you stay organised. You could mention tools or methods you use to manage your workload, such as prioritising tasks or using digital calendars. This will show that you can handle the administrative demands of the role efficiently.
