At a Glance
- Tasks: Provide vital clerical support in a busy call centre, ensuring smooth patient access to healthcare.
- Company: Join Liverpool University Hospitals NHS Foundation Trust, a leader in healthcare services.
- Benefits: Gain valuable experience in the NHS with opportunities for personal and professional growth.
- Other info: Dynamic team environment with a focus on patient care and support.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Previous admin experience, strong communication skills, and computer literacy required.
The predicted salary is between 23970 - 25674 € per year.
St Paul's Eye Unit – Call Centre Clerical Officer
Candidates must have previous experience in an administrative environment, preferably within the NHS, and be able to demonstrate good customer care skills. Candidates should have excellent communication, planning and interpersonal skills, and be organised and systematic in their approach to tasks. Candidates must be computer literate. If you would like the challenge of working in a very busy department, then we would like to hear from you.
The Call Centre Clerical Officer provides administrative and clerical support to facilitate patient access to healthcare services. The post holder will undertake appointment booking, data entry and patient communication duties following established procedures while working under supervision as part of a multidisciplinary administrative team.
Responsibilities:- Register new patients and update existing demographic information accurately.
- Maintain confidentiality and comply with data protection regulations.
- Scan, upload and maintain electronic patient records.
- Book, cancel and reschedule patient appointments using electronic systems.
- Send appointment confirmations and reminders to patients.
- Answer incoming telephone calls and respond to patient enquiries professionally.
- Provide clear information regarding appointments, referrals and service availability.
- Direct patients to appropriate departments or services.
- Process incoming referrals from GPs and healthcare providers using electronic systems.
- Check referrals are complete and escalate queries accordingly.
- Liaise with clinical teams regarding urgent or complex appointments.
- Deliver a high standard of patient‑centred service.
- Manage sensitive or distressed callers calmly and professionally.
- Resolve routine issues or, when necessary, escalate concerns.
- Ensure accurate data entry and record‑keeping.
- Follow organisational policies related to confidentiality, safeguarding and information governance.
Clerical Officer - St Pauls Call Centre | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
At Liverpool University Hospitals NHS Foundation Trust, we pride ourselves on being an exceptional employer that values the contributions of our staff. Our Call Centre Clerical Officer role offers a dynamic work environment where you can make a real difference in patient care while benefiting from comprehensive training and development opportunities. With a strong commitment to employee well-being and a supportive team culture, you'll find a rewarding career path in a leading healthcare institution dedicated to excellence.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer - St Pauls Call Centre | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the NHS and its values! Research Liverpool University Hospitals NHS Foundation Trust and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and colleagues, it's crucial to convey information clearly and professionally. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be organised! Create a checklist of tasks you might encounter in the role, like appointment booking or data entry. This will not only prepare you for the job but also impress interviewers with your proactive approach.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team at St Paul's Eye Unit!
We think you need these skills to ace Clerical Officer - St Pauls Call Centre | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous admin roles, especially if you've worked in the NHS. We want to see how your experience aligns with the responsibilities of the Clerical Officer role.
Communication is Key:Since you'll be dealing with patients and their queries, demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can handle customer care like a pro.
Be Organised and Systematic:We love candidates who are organised! Share examples of how you manage your tasks and keep things running smoothly. This will show us you're ready for the busy environment of our call centre.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and its procedures. Familiarise yourself with common administrative tasks in a call centre environment, especially those related to patient access and data management. This will show that you're not just interested in the role but also understand its importance.
✨Show Off Your Communication Skills
Since this role involves a lot of patient interaction, practice how you articulate your thoughts clearly and professionally. You might want to prepare examples of how you've handled difficult callers or resolved issues in the past. This will demonstrate your customer care skills effectively.
✨Be Organised and Systematic
The job requires a systematic approach to tasks, so think about how you can showcase your organisational skills. Bring examples of how you've managed multiple tasks or prioritised work in a busy environment. This could be through specific projects or experiences from previous roles.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with distressed callers or managing sensitive information. Prepare your responses by thinking through how you would handle these scenarios while adhering to confidentiality and data protection regulations. This will highlight your ability to remain calm and professional under pressure.
