Clerical Officer - Patient Flow | Liverpool University Hospitals NHS Foundation Trust

We are seeking an enthusiastic and motivated Patient Flow Clerical Officer to join our busy and dynamic administrative team at Royal Liverpool Hospital. This role is essential in supporting clinical teams to ensure the safe, effective and timely flow of patients through inpatient and outpatient services in a fast‑paced acute hospital environment.

The post holder will provide comprehensive clerical and administrative support to patient flow and ward teams, working closely with clinical staff to support bed management, admissions, transfers and discharges, while maintaining accurate records and providing a high standard of customer service to patients and colleagues.

We are looking to recruit a motivated and organised Patient Flow Clerical Officer to support the Patient Flow and Site Coordination teams in delivering safe, effective and timely patient flow across the Trust. The post holder will maintain accurate, real‑time patient information on Trust systems, supporting admissions, transfers, discharges and bed management. They will act as a key point of contact for ward teams, site managers and clinical colleagues, proactively liaising to support capacity management and patient movement.

The role involves preparing and distributing patient flow reports and ward lists, identifying and escalating delays, capacity pressures or data issues, and supporting effective operational decision‑making. The post holder will respond to enquiries from patients, relatives and staff in a professional and compassionate manner, maintaining confidentiality at all times.

You will be required to work flexibly across wards, departments and shift patterns, including weekends and escalation periods, and to work in line with Trust policies on information governance, health and safety and infection prevention. This is an excellent opportunity to contribute to service improvement and to play a key role in supporting patient safety and flow within a busy acute hospital environment.

Main Duties and Responsibilities:

• Provide senior clerical and administrative support to the Patient Flow and Site Coordination teams, contributing to the safe, effective and timely flow of patients across inpatient and outpatient areas.
• Maintain and update real‑time patient flow information on Trust systems, ensuring accuracy of admissions, transfers, discharges and bed status, and resolving data quality issues independently where possible.
• Act as a key point of contact for ward teams, site managers and clinical colleagues, proactively liaising to support bed allocation, patient movements and capacity management.
• Support the coordination of patient admissions, internal transfers and discharges, ensuring all movements are accurately recorded and escalated appropriately in line with Trust escalation procedures.
• Prepare, monitor and distribute patient flow reports, ward lists and escalation summaries for operational, safety and capacity meetings.
• Identify, monitor and escalate delays, capacity pressures or data discrepancies to senior staff, contributing to timely operational decision‑making.
• Respond to complex and sensitive enquiries from patients, relatives and staff in a professional and compassionate manner, exercising judgement and maintaining confidentiality at all times.
• Supervise, support and provide guidance to junior clerical staff as required, acting as a role model for good practice within the patient flow service.
• Ensure compliance with Trust policies including information governance, data protection, infection prevention and control, and health and safety requirements.
• Contribute to service improvement by identifying opportunities to improve administrative processes, data quality and patient flow efficiency.
• Work flexibly across wards, departments and shift patterns (including weekends or escalation periods) to meet service demands.