Business Operations Officer in Liverpool

The Business Operations Officer plays a key role in the day‑to‑day running of The Brain Charity’s premises, ensuring the centre is safe, well‑maintained, welcoming and ready for use at all times. The role supports a range of operational activities across the organisation, including facilities, room hire, front of house and café services, helping to ensure that the environment is consistently well‑organised and responsive to the needs of staff, volunteers and visitors. This is a hands‑on and varied role, requiring a practical and proactive approach, with the ability to respond flexibly to changing operational priorities.

Buildings & Facilities

• Carry out day‑to‑day building checks to ensure all areas are safe, clean, accessible and fit for use.
• Complete basic maintenance tasks (e.g. minor repairs, painting, furniture adjustments).
• Monitor and restock building supplies (e.g. kitchen, toilets, cleaning materials).
• Identify and report maintenance or repair issues, escalating where needed.
• Maintain a tidy, welcoming and well‑presented environment across all public and staff areas.
• Act as a point of contact for room hire enquiries, viewings and bookings.
• Show prospective clients around the building and promote the space.
• Liaise with the Finance Team regarding room hire bookings, ensuring all room set‑ups, layouts, equipment and catering arrangements reflect agreed requirements and support the preparation and set‑up of rooms and events where required.
• Respond to queries or issues during bookings and resolve or elevate as needed.
• Support the promotion of room hire services through day‑to‑day engagement with visitors and the communications team.

Health & Safety

• Support the implementation of health and safety practices in day‑to‑day activities (e.g. safe layout of equipment, identifying hazards).
• Carry out routine safety checks (e.g. first aid kits, equipment checks).
• Ensure staff report hazards, incidents or near misses promptly and take appropriate action where safe to do so.
• Support fire safety and evacuation procedures when required.
• Ensure equipment and work areas are used and maintained safely.

Front of House

• Maintain a visible, approachable presence in reception and public areas.
• Support reception cover where required, including welcoming visitors and signposting.
• Act as a designated First Aider and Fire Marshal for the premises.
• Maintain effective relationships with suppliers and suggest value for money alternatives where appropriate.
• Monitor café equipment and arrange servicing or repairs in line with agreed maintenance schedules.
• Work collaboratively with the café team to support catering for room hire bookings and charity activities.
• Handle cash and card transactions accurately and reconcile tills in line with internal financial procedures.
• Support compliance with food safety and health and safety requirements by following organisational procedures, completing routine checks and maintaining required records.
• Oversee daily cleaning schedules and routine equipment temperature checks to ensure a safe and clean café environment.

Other

• Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
• Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client‑focused event over the course of a year.
• Assist and support volunteers within the team as and when required.
• Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.
• Carry out any other reasonable tasks which may be required by the charity from time to time.

Working Conditions

• This role involves indoor work within a busy café and centre environment.
• Work can be varied and unpredictable.
• Specific working conditions include:
• Room hire: Moving furniture and equipment, which may include some heavy lifting.
• Customer interaction: High levels of public interaction, requiring strong customer service skills and the ability to manage pressure in a busy environment.
• Physical environment: Predominantly indoor work, with occasional exposure to hot or cold conditions due to equipment use and seasonal variation.
• Physical requirements: Regular standing, walking, bending, lifting and reaching.
• Exposure to hazards: Limited exposure to hot equipment, cleaning chemicals and sharp utensils. Appropriate PPE is provided.
• Irregular hours: Flexibility is required, particularly during events and room hire bookings, including evening and weekend work.