At a Glance
- Tasks: Support hospital operations by transporting patients and managing medical equipment.
- Company: Liverpool University Hospitals NHS Foundation Trust, a key player in healthcare.
- Benefits: Permanent position with full-time hours and opportunities for career growth.
- Other info: Join a supportive team and gain valuable experience in the healthcare sector.
- Why this job: Make a real difference in patient care while working in a dynamic environment.
- Qualifications: Good communication skills and a customer-focused attitude are essential.
The predicted salary is between 37338 - 44962 £ per year.
The role of a Porter is instrumental to the smooth running of the Hospital; you will move patients, deliver patient meals and manage safe movement of other medical equipment. Porters should be able to work quickly and calmly in emergencies, possess good interpersonal skills, listen and empathise, remain patient and tolerant, maintain good physical fitness, follow instructions, and work within tight time constraints.
Responsibilities
- Support service improvements and encourage the delivery of high productivity, supported by excellent customer care.
- Work on your own initiative and under direction, maintaining confidentiality and discretion at all times.
- Prioritise workload and multi-task under time constraints, while providing a customer-focused Porter service.
- Transport patients to wards and departments, including emergency bed and stretcher patients.
- Take specimens to laboratories, transport food and medical gases, and deliver meal trolleys to and from wards.
- Collect soiled linen, rubbish and clinical waste from wards and departments.
- Deliver equipment and drugs, including controlled drugs, to wards and departments.
- Attend fire response and assist shift manager on BDI’s and DOA’s.
- Carry out any other designated duties as required by the portering management.
Qualifications & Skills
- Good verbal and written communication skills.
- Good customer service skills.
- Understanding of health and safety issues.
- Ability to work within a team and on your own.
- Use of tact and diplomacy in all situations.
- Flexibility to respond to changing circumstances.
- Basic computer skills.
This advert closes on Tuesday 23 Jun 2026.
Bank - Porter AUH | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Liverpool University Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive and dynamic work environment where every team member plays a vital role in patient care. With a strong focus on employee development and well-being, staff are encouraged to grow their skills while contributing to meaningful healthcare outcomes in the vibrant city of Liverpool. The Trust values teamwork, compassion, and excellence, making it an ideal place for those seeking a rewarding career in the healthcare sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank - Porter AUH | Liverpool University Hospitals NHS Foundation Trust
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank - Porter AUH | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
