At a Glance
- Tasks: Join the Patient Access Centre team and manage clinic bookings and appointment lines.
- Company: Liverpool Women's NHS Foundation Trust, committed to equal opportunities.
- Benefits: Flexible bank contract with varied hours and valuable experience in healthcare.
- Other info: Gain experience in a supportive environment with opportunities for growth.
- Why this job: Make a difference in patient care while developing essential admin skills.
- Qualifications: Strong communication skills and a knack for customer service are essential.
The predicted salary is between 23970 - 25674 £ per year.
An exciting opportunity for an Admin Clerk to join the Patient Access Centre team at Liverpool Women’s Hospital on a bank contract. The role involves training to cover staff shortages across various areas, and includes manning the appointment phone line, supporting the management of clinic bookings, and covering the clinic reception when required.
Working hours: Monday to Friday, 8:00 a.m. to 6:00 p.m., with occasional weekend and evening work.
Responsibilities:
- Manning the appointment phone line.
- Supporting the administration of clinic bookings.
- Covers the clinic reception as required.
- Undertakes booking and scheduling of appointments across community, outpatients, imaging and admission services per Trust policy.
- Manages cancellations of appointments by patients and the hospital.
- Monitors and extracts referrals from systems such as Choose and Book to ensure referral accept/reject timescales are met.
- Escalates booking and scheduling issues to supervisory and management staff within agreed timescales.
- Books ambulance transport to facilitate patient attendance.
- Requests interpreters and informs the patient records department of short‑notice appointments as required.
Qualifications:
- Excellent communication skills and a high standard of customer service, with an exceptional telephone manner and a calm, understanding, and caring approach.
- Computer literate with ability to quickly learn systems including e-Referral, the Hospital Patient Administration System, Outlook and Excel.
This organisation is an equal opportunities employer and will not discriminate on the basis of gender, age, disability, ethnicity, marital status, religion, sexual orientation or any other protected characteristic. Applicants with disabilities can request reasonable accommodation during the hiring process.
Bank Admin Clerk | Liverpool Women's NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Liverpool Women's NHS Foundation Trust is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible bank contracts that allow for a healthy work-life balance. Employees benefit from comprehensive training opportunities, ensuring personal and professional growth while contributing to the vital healthcare services provided to the community. With a commitment to equal opportunities and a focus on employee well-being, this role offers a meaningful chance to make a difference in patients' lives within a dynamic and caring environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank Admin Clerk | Liverpool Women's NHS Foundation Trust
✨Tip Number 1
Get to know the Patient Access Centre team! Research their work and understand how they operate. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be manning the appointment phone line, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with handling calls and managing appointments.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with systems like e-Referral and Excel. If you can demonstrate your ability to learn quickly, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bank Admin Clerk | Liverpool Women's NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of an Admin Clerk, so don’t be shy about showcasing your customer service and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the position and how you can contribute to the Patient Access Centre team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Tech Skills:Since the role requires computer literacy, mention any relevant software you’ve used before. If you’re familiar with systems like e-Referral or Excel, let us know! We love seeing candidates who are tech-savvy and ready to learn.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Admin Clerk position. Familiarise yourself with tasks like manning the appointment phone line and managing clinic bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this job, prepare to showcase your skills during the interview. Think of examples where you've successfully handled customer queries or resolved issues over the phone. A calm and caring approach will resonate well with the interviewers.
✨Brush Up on Your Tech Skills
As the role requires proficiency in various systems like e-Referral and the Hospital Patient Administration System, be ready to discuss your computer literacy. If you have experience with similar software, mention it! If not, express your eagerness to learn quickly.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as managing appointment cancellations or booking transport for patients. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to work under pressure.
