At a Glance
- Tasks: Lead a busy automotive service centre and ensure exceptional customer service.
- Company: Established automotive service provider with a commitment to quality.
- Benefits: Competitive salary, performance bonuses, pension scheme, and employee discounts.
- Other info: Opportunity for career growth and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: 2+ years in the automotive industry and strong leadership skills required.
The predicted salary is between 34000 - 37000 £ per year.
Automotive Service Centre Liverpool
Full Time and Permanent
£34-37k Commission
We are a well established automotive service provider operating multiple centres nationwide, specialising in vehicle servicing, MOT testing and repairs. Known for transparent pricing and high standards, we are deeply committed to delivering exceptional customer service and satisfaction.
Are you an experienced manager with a passion for customer relations? Do you thrive in a fast paced environment where priorities can change and no two days are the same? If so, this could be the opportunity for you.
About the RoleAs Centre Manager, you will take full responsibility for the leadership, performance and day to day operation of a busy automotive service centre. You will be accountable for success across all operational areas including people management, service delivery, sales performance, profitability and administration. This is a hands on leadership role. You will work closely with the workshop team in the service bays - training, motivating and supporting them as required to maintain a safe, efficient and high quality operation. Ideally, you will also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing when business demands require.
Key Responsibilities- Proactively achieving and exceeding sales targets and operating budgets
- Driving high standards of customer service and consistency across the centre
- Ensuring customer satisfaction and transaction targets are met
- Managing and resolving customer complaints effectively and professionally
- Leading, motivating and developing the team to build a strong local reputation
- Managing stock levels and ordering requirements
- Supporting the development and growth of the centre, including local marketing and PR activity
- Minimum 2 years' experience within the automotive industry (preferred)
- Proven track record of managing customer relationships
- Previous experience managing a small team
- Confident balancing commercial, operational and customer focused priorities
- Strong leadership presence with a hands on, solutions focused approach
- Full UK Driving Licence
- Minimum 3 years' management experience
Salary: £34,000 - £37,000 per annum
- Company pension
- Performance related bonus, quarterly and incentive schemes
- Cycle to work scheme
- Employee discount
- Life insurance
- On site parking
- Referral programme
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Automotive Centre Manager in Liverpool employer: Career Choices Dewis Gyrfa Ltd
As an Automotive Centre Manager at our well-established service provider in Liverpool, you will join a dynamic team dedicated to delivering exceptional customer service and satisfaction. We offer a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits such as performance-related bonuses and a cycle to work scheme. With a focus on transparency and high standards, this role provides a rewarding environment where your leadership can truly make a difference.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Centre Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer service and team leadership, think of examples from your past that showcase your skills in these areas. We want to see you shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your experience and passion for the automotive industry. We’ve got some great opportunities waiting for you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Let’s make sure they remember you!
We think you need these skills to ace Automotive Centre Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and customer service skills, as these are key for the Automotive Centre Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the automotive industry and how your previous experiences make you the perfect fit for our team. Be sure to mention any specific achievements that demonstrate your leadership abilities.
Showcase Your Customer Focus:Since customer satisfaction is crucial for us, include examples of how you've successfully managed customer relationships or resolved complaints in the past. This will show us that you understand the importance of exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around servicing and MOT testing. Being able to discuss technical details confidently will show that you're not just a manager but also someone who understands the ins and outs of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your hands-on leadership style and ability to manage people effectively.
✨Customer Service is Key
Since this role heavily focuses on customer satisfaction, be ready to share your experiences in managing customer relationships. Highlight any strategies you've used to resolve complaints or improve service delivery, as this will resonate well with their commitment to exceptional customer service.
✨Be Ready for a Fast-Paced Environment
The automotive industry can be unpredictable, so prepare to discuss how you handle changing priorities. Share examples of how you've adapted to new challenges in previous roles, showcasing your flexibility and problem-solving skills.
