At a Glance
- Tasks: Handle calls, book appointments, and provide excellent customer care for patients and GPs.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Friendly work environment with chances for career advancement.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 24000 € per year.
Nurse Appointment Line
- Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
- Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
- Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.
Consultant Advice Line
- Input all data collected from the Consultant advice line onto the relevant system.
- Access Summary Care Record to obtain and input patient demographics onto the relevant system.
- Accurate audio typing, using the Trust EP2 system.
Tele Neurology
- Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
- Book appointments for the Tele Neurology consultations onto the PAS.
- Record outcomes of Tele Neurology consultation onto relevant system.
Other responsibilities
- Check and update patient demographic details onto PAS to ensure data quality is maintained.
- Provide a courteous and helpful service to the patient and be empathetic to their needs.
- Provide cover for colleagues in the event of sickness and holidays.
Administrative Assistant in Liverpool employer: Career Choices Dewis Gyrfa Ltd
As an Administrative Assistant within our esteemed healthcare organisation, you will thrive in a supportive and collaborative work culture that prioritises patient care and employee well-being. We offer comprehensive training and development opportunities to help you grow your skills while enjoying the benefits of a flexible work environment in a location dedicated to making a positive impact on the community. Join us to be part of a team that values empathy, professionalism, and excellence in service delivery.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant in Liverpool
✨Tip Number 1
Make sure to research the company and the role before your interview. Knowing the ins and outs of the Nurse Appointment Line will help us show that you're genuinely interested and ready to provide that high standard of customer care.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, carers, and GPs, being clear and courteous is key. We recommend doing mock interviews with friends or family to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with systems like PAS and E-portal, as well as audio typing. If you can demonstrate your ability to handle these tools during the interview, it’ll give you a leg up on the competition.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrative Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the role of Administrative Assistant, so don’t be shy about showcasing your customer care and data management abilities!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing a bit of personality, so let us know what makes you tick!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with enquiries from patients and GPs. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrative Assistant in a healthcare setting. Familiarise yourself with the Nurse Appointment Line and Tele Neurology processes, as well as the systems mentioned like PAS and E-portal. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role involves dealing with patients and GPs, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've handled enquiries or resolved issues effectively. Highlight your ability to remain calm and courteous under pressure, as this is crucial in a healthcare environment.
✨Practice Your Audio Typing Skills
Given that accurate audio typing is part of the job, it’s a good idea to brush up on your typing skills before the interview. If you have experience with similar systems, mention it! If not, consider doing a quick online course or practice session to demonstrate your commitment to learning and improving.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask about the team, the work culture, or how they handle busy periods. This shows that you’re engaged and serious about the position. Plus, it gives you a chance to assess if the company is the right fit for you!
