At a Glance
- Tasks: Provide excellent customer service, manage book queries, and assist with IT support.
- Company: Join Telford & Wrekin Library Service, a valued community resource.
- Benefits: Enjoy competitive pay, flexible hours, and generous leave entitlements.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Knowledge of books and strong communication skills are essential.
The predicted salary is between 18668 - 18964 £ per year.
Telford & Wrekin Library Service is looking for a keen individual to join the team. This is a permanent position for 27 hours per week and will be based at Southwater Library.
Brief overview of the role:
- The library service is a valued resource within the community.
- This role provides a highly customer-focused service to the public.
- Answer general and book-related queries.
- Issue, discharge and shelve books.
- Promote library stock and handle cash.
- Help with children’s activities.
- Register new users.
- Help customers in the use of IT via public access PCs.
- Deliver the 'First Point' services provided in the library.
The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required.
Skills and experience:
- Knowledgeable about books, online resources and information on the Council website.
- Can work accurately, sometimes under pressure.
- Communicates articulately with a diverse range of library customers.
- Uses good questioning skills to comprehend and meet the needs of library customers.
- Shows initiative and a desire for developing new skills.
Benefits:
- Competitive salaries and a fantastic leave package, starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working and career progression.
- Local Government Pension Scheme.
- Staff discounts and salary sacrifice perks.
- Free parking and confidential wellbeing support.
- A hybrid working model – whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you are barred from working with these groups. Please note: We do not hold a sponsorship licence for visas.
Library and First Point Officer employer: Career Choices Dewis Gyrfa Ltd
Telford & Wrekin Council is an excellent employer, offering a supportive and inclusive work environment where every voice matters. With competitive salaries, generous leave packages, and opportunities for career progression, employees can thrive both personally and professionally. The role of Library and First Point Officer at Southwater Library not only allows you to engage with the community but also provides flexible working arrangements and access to wellbeing support, making it a rewarding place to work.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library and First Point Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library and First Point Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
