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- Tasks: Be the friendly face of customer service, helping people with their enquiries.
- Company: Join the dynamic team at High Peak Borough Council and Staffordshire Moorlands District Council.
- Benefits: Competitive salary, permanent contract, and opportunities for career progression.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in call centres and a passion for delivering excellent customer service.
- Other info: Full-time and part-time options available, with a supportive work environment.
The predicted salary is between 25583 - 27254 £ per year.
Location: Leek, Staffordshire
Pay: £25,583 to £27,254 per year
Contract Type: Permanent
Hours: Full time - 37 hours per week between 9am-5pm Monday to Friday. Part time hours minimum of 30 hours per week.
Disability Confident: Yes
Closing Date: 29/01/2026
About this job:
As a Customer Service Advisor, you will be the first point of contact for customers across the High Peak and Staffordshire Moorlands by dealing with a wide range of customer enquiries for all Council services via a variety of access channels (contact centre, face to face, email and correspondence).
The successful candidate will have:
- Call centre experience
- Experience of delivering high quality customer service to internal and external customers
- Excellent communication skills
- Good IT experience of Microsoft packages
For an informal discussion regarding this job please contact: Karen Lomas (Head of Customer Services)
Customer Service Advisor in Leek employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leek
✨Tip Number 1
Get to know the company! Research the High Peak Borough Council and Staffordshire Moorlands District Council. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your experience in handling various customer enquiries effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Customer Service Advisor in this team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Leek
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your call centre experience!
Show Off Your Communication Skills: As a Customer Service Advisor, communication is key! Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we’re looking for those excellent communication skills!
Highlight Your IT Proficiency: Since good IT experience with Microsoft packages is essential, make sure to mention any relevant software skills you have. We love seeing candidates who are tech-savvy and can handle various tools with ease.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences, especially in call centres. This will show that you’re not just familiar with the role but also passionate about delivering quality service.
✨Research the Councils
Take some time to learn about the High Peak Borough Council and Staffordshire Moorlands District Council. Knowing their services and values will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their mission.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an angry customer or a complex enquiry. Practising these responses will help you feel more confident and articulate during the interview.
✨Show Off Your IT Skills
Since good IT experience is a must, be ready to discuss your proficiency with Microsoft packages. Bring examples of how you've used these tools in previous roles to improve efficiency or enhance customer interactions. This will highlight your technical skills and readiness for the job.