At a Glance
- Tasks: Provide friendly service, restock shelves, and support customers in a dynamic store environment.
- Company: Join the Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% employer contributions.
- Other info: Flexible shifts, full training provided, and a commitment to inclusivity.
- Why this job: Be part of a supportive team that values your wellbeing and career growth.
- Qualifications: Great people skills and a genuine care for customer needs.
The predicted salary is between 10 - 15 € per hour.
Location: New Street, Ledbury, HR8 2EZ
Pay: £12.60 per hour
Contract: 16 hours per week, regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (10.15pm closing) and weekends, to be discussed at interview.
Role includes working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you will do:
- Provide friendly and thoughtful service, putting customers first in everything you do
- Support your store colleagues to solve problems for customers and members
- Keep the store safe and legal by ensuring shelves are stocked and prices, dates, and temperatures are correct
- Help introduce new products and services
- Get involved in all kinds of activities and events
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member in Ledbury employer: Career Choices Dewis Gyrfa Ltd
Co-op is an exceptional employer that prioritises the wellbeing of its employees while fostering a supportive and inclusive work environment. As a Customer Team Member in Ledbury, you will enjoy competitive pay, extensive benefits including 31 days of holiday, a generous pension scheme, and access to virtual healthcare services, all while being part of a friendly team dedicated to delivering outstanding customer service. With opportunities for personal development and career progression, Co-op is committed to making a positive impact on both its employees and the communities it serves.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Ledbury
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the team during your interview, show that you understand what makes Co-op special. It’s all about community and customer care, so let’s highlight how you can contribute to that vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, think of some examples where you’ve gone above and beyond for someone. We want to hear those stories that showcase your friendly approach!
✨Tip Number 3
Be flexible and open-minded! The shifts can vary, so it’s a good idea to express your willingness to adapt. Show that you’re ready to jump in whenever needed, whether it’s a late evening or a weekend shift.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just hop on your mobile and get started – we’re excited to see your application come through!
We think you need these skills to ace Customer Team Member in Ledbury
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with customers and being part of a team.
Highlight Your Skills:Make sure to mention any relevant experience or skills that relate to customer service. Whether it’s your ability to solve problems or your knack for building relationships, we want to know what makes you a great fit for our team!
Keep It Simple:Since you can apply using your mobile device and no CV is needed, keep your application straightforward and to the point. Focus on what matters most and make it easy for us to see why you’d be a fantastic Customer Team Member.
Check Your Availability:Remember, the role involves varied shifts including evenings and weekends. Be clear about your availability in your application so we can find the best fit for both you and the team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the interview.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will show that you have the great people skills they're looking for.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work different hours, including late evenings and weekends, as this is crucial for the position.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in-store, like handling a customer complaint or restocking shelves efficiently. Practising your responses to these situations can help you feel more confident and ready to impress during the interview.
