We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator.
This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities.
The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.
Benefits include:
- Salary between £28,000 and £32,000, depending on experience
- Company pension scheme
- Enhanced holiday entitlement
- Staff discounts on vehicle purchases and services
- Ongoing manufacturer-accredited training
- Clear career progression routes within a highly regarded dealer group
- Working in a professional, friendly environment at a prestigious dealership in Knutsford Duties of a Service Administrator:
- Create, update, and manage job cards accurately to facilitate efficient workshop workflow
- Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
- Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
- Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator
- Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
- Explain completed work to customers, ensuring they understand and approve services carried out
- Collaborate with the service team to uphold high customer satisfaction standards
- Adhere to health and safety regulations, maintaining compliance with dealership policies Requirements of a Service Administrator:
- Full UK driving licence
- Proven customer service skills, with the ability to build rapport and handle queries professionally
- Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
- Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
- Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
- Smart appearance and a professional attitude to represent a premium brand
- Basic understanding of vehicle mechanics or willingness to learn
- Excellent communication skills and the ability to work effectively within a team
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Service Administrator in Knutsford employer: Career Choices Dewis Gyrfa Ltd
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Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
