At a Glance
- Tasks: Assist library users, answer enquiries, and support events for the community.
- Company: Join Cheshire East Council, a values-driven organisation focused on community wellbeing.
- Benefits: Part-time role with flexible hours and a supportive team environment.
- Other info: Diverse workforce welcomed; apply now to be part of something special!
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 11 - 14 £ per hour.
A Library Assistant is the first point of contact for users of the library, dealing with the public in person and on the telephone, answering enquiries, assisting them in using self-service machines and public computers, staffing the council information point and signposting to other agencies. This part-time post is 19.50 hours at Knutsford Library.
About the Role:
- A library assistant is the first point of contact for our customers, both in person and by phone.
- Answering enquiries and signposting to other agencies where necessary.
- Assisting customers in using self-service machines and public computers.
- Staffing the council information point.
- Assisting and running events for both adults and children.
- Be responsible for payments relating to library and council charges and other income generation measures.
- Deputising as necessary for the Senior Library Assistant.
About You:
We are looking for someone who has a wide range of skills and wants to make a real difference in the community. If you are committed to providing excellent customer service and can contribute cheerfully and positively to an efficient, quality library service, then Knutsford Library could be the place for you. We need you to have the energy and enthusiasm to deliver the services we provide and be able to work as part of a small team of dedicated staff carrying out a wide range of library duties.
How to Apply:
As an equal opportunities’ and disability confident employer, we warmly welcome applicants from all backgrounds. To join our team, simply click ‘Apply for this job’ at the bottom of the page. If you’d prefer an informal chat first or have any questions about the role, feel free to reach out to Kathryn Cash or Shazia Janjua; they’ll be happy to hear from you.
Application Process and Communication:
Once you’ve applied for the position, please keep an eye on your email inbox (including your junk and spam folders), as we’ll send any correspondence there to stay in touch with updates about your application. If you haven’t heard from us within four weeks of the closing date, it likely means we weren’t able to move forward with your application at this time.
Library Assistant at Knutsford Library employer: Career Choices Dewis Gyrfa Ltd
Cheshire East Council is an exceptional employer that prioritises the wellbeing and development of its workforce, fostering a culture of collaboration, innovation, and high performance. Working at Knutsford Library offers you the chance to engage with the community in a meaningful way, while benefiting from a supportive environment that values diversity and inclusion. Join us to make a real impact in the lives of our residents and enjoy opportunities for personal and professional growth in a vibrant team setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant at Knutsford Library
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Assistant at Knutsford Library
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
