At a Glance
- Tasks: Guide people to the right health services and provide clear information.
- Company: Join City Health Care Partnership CIC, a compassionate and inclusive organisation.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Be part of a diverse team that values your voice and contributions.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Level 2 in Business Administration or Customer Service, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Working with our public health team, you’ll help people access the right support by guiding them to the services they need. Your calm, friendly approach will make a real difference to service users who may need reassurance, clear information or help finding the right next step. You’ll play an important part in keeping our services running smoothly. You’ll work closely with colleagues, clinicians and partner organisations to make sure enquiries are handled well and information is recorded accurately. Every contact you manage helps people feel listened to, respected and supported.
What you’ll do:
- Be the first point of contact, responding to calls and enquiries and guiding people to the right service
- Record information accurately using the service database and maintain confidential records
- Provide clear non‑clinical advice and basic health messages using active listening
- Support daily administration tasks, including reception duties, stock checking and arranging messages or deliveries
- Work flexibly with the team to ensure service cover, including occasional unsocial hours
Requirements:
- Level 2 in Business Administration, Customer Service, or equivalent experience
- Strong communication skills and confidence working with the public
- Good organisation and the ability to manage your own workload
- Willingness to learn, use new systems and support colleagues across the service
- Ability to stay calm and supportive when people may be distressed or unsure
We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do. At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive. CHCP CIC employees have access to an excellent range of benefits.
Frontline Officer | City Health Care Partnership CIC in Knowsley employer: Career Choices Dewis Gyrfa Ltd
At City Health Care Partnership CIC, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in St Helens. Our commitment to employee growth is reflected in our comprehensive benefits package and the opportunity for every team member to have their voice heard, ensuring that you are not just a number but a valued contributor to our mission of delivering high-quality healthcare. Join us and be part of a compassionate team that truly makes a difference in the lives of our community members.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Officer | City Health Care Partnership CIC in Knowsley
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at City Health Care Partnership. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your calm and friendly approach can shine through when discussing your experiences. We want to see that you can handle enquiries with ease!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed your workload effectively in the past. This will demonstrate that you're ready to keep things running smoothly at CHCP.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Frontline Officer | City Health Care Partnership CIC in Knowsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Frontline Officer role. We want to see how you can bring your unique flair to our public health team!
Showcase Your Communication Skills:Since strong communication is key for this role, don’t shy away from sharing examples of how you've effectively interacted with the public or handled enquiries in the past. We love seeing those real-life stories!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Frontline Officer role. Familiarise yourself with the key responsibilities, such as guiding service users and maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with the public or handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your calm and friendly approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and stay organised, especially when dealing with multiple enquiries. Share specific strategies or tools you use to keep track of tasks, as this will reassure the interviewers that you can handle the demands of the job.
✨Emphasise Your Willingness to Learn
The job requires a willingness to learn and adapt to new systems. Be prepared to talk about times when you've quickly picked up new skills or processes. This shows that you're not only capable but also eager to grow within the organisation.
