At a Glance
- Tasks: Manage patient information and provide excellent customer service in a fast-paced environment.
- Company: St Helens and Knowsley Teaching Hospitals NHS Trust, committed to quality healthcare.
- Benefits: Permanent position with flexible shifts and opportunities for training and development.
- Other info: Be part of a supportive team with a focus on professional growth.
- Why this job: Join a vital team in the Emergency Department and make a difference in patients' lives.
- Qualifications: Strong communication skills and previous reception experience required.
The predicted salary is between 29970 - 36483 £ per year.
Employer: St Helens and Knowsley Teaching Hospitals NHS Trust
Location: Whiston, L35 5DR
Pay: Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 02/07/2026
Responsibilities
- Enter and update patient information in the Trust Medway Clinical Systems.
- Make clinic bookings, rearrange appointments, and close clinics in real time.
- Scan all ED documentation into the Electronic Document Management System.
- Print, prepare, and dispatch patient health records and health record supplements.
- Support ambulance and taxi arrangements for patients and relatives.
- Identify overseas visitors, notify Liaison Personnel, and complete required documentation.
- Work as directed by the nurse in charge for rapid registration of ambulance cases.
- Provide front‑of‑house customer service, handling enquiries via fax, telephone, and e‑mail.
- Deal with first‑line complaints and refer to appropriate staff or departments.
- Support staff in the Emergency Assessment Unit, Paediatric Area, Stretcher Triage, and Reception.
- Calibrate and maintain scanners before use each day.
- Ensure accurate registration of Emergency Department patients’ demographics and maintain data quality procedures.
- Assist in the management of patient out‑of‑hour prescription processes.
- Actively assist with bed and discharge processes to support patient flow.
- Support the Trust’s patient activity to meet departmental targets.
Qualifications & Requirements
- Flexible approach to working, including early, late and night shifts.
- Excellent communication skills and a professional, smart appearance.
- Strong customer‑service focus.
- Essential keyboard skills and ability to learn system operations quickly.
- Previous experience in a busy reception or similar setting is essential.
- Ability to meet rotational shift patterns and support the team during peak times.
Training Responsibilities
- Attend all IT training and stay up‑to‑date with system updates.
- Complete Trust mandatory and departmental non‑clinical training.
- Maintain annual Adult and Children’s Safeguarding Level 2 training.
- Be knowledgeable of Records Management, Information Governance, Caldicott, confidentiality, and the Data Protection Act.
- Participate in customer‑care workshops and Personal Resilience courses.
The advert closes on Tuesday 16 Jun 2026.
Proud member of the Disability Confident employer scheme.
Jobs are advertised via the Department for Work and Pensions (DWP) Find a Job Service.
Administration Clerk – Emergency Department in Knowsley employer: Career Choices Dewis Gyrfa Ltd
St Helens and Knowsley Teaching Hospitals NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Whiston, the Trust provides numerous training opportunities and promotes a flexible working environment, ensuring that staff can thrive while making a meaningful impact in the Emergency Department. With a commitment to inclusivity and a focus on patient care, employees can expect a rewarding career path in a dynamic healthcare setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Clerk – Emergency Department in Knowsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Clerk – Emergency Department in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
