At a Glance
- Tasks: Support the Facilities Manager in daily operations and ensure a safe, efficient work environment.
- Company: Join E.ON, a leading energy company with a commitment to employee development.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in a supportive team.
- Why this job: Make a real impact in a dynamic environment while gaining valuable experience.
- Qualifications: Experience in facilities management and strong customer service skills required.
The predicted salary is between 18190 - 18190 £ per year.
Pay: £18,190. Contract: 12 months FTC. Type: Part Time. Hours: 26.5 hours per week. Location: E.ON, 241 High Street, Kingswinford, West Midlands, England, DY6 8BN.
We are looking for an experienced Facilities Co‑ordinator (Assistant FM) to work with and support the Facilities Manager in delivering the day‑to‑day operation for a busy client property in Kingswinford on the E.ON account. This role is a fixed 12‑month contract to cover maternity leave from July. The role is 26.5 hours per week and will be based in Kingswinford, Monday to Friday. Hours to be agreed and can be flexible to suit the needs of the applicant but also the business.
The account is responsible for total FM delivery for the client on site and includes cleaning, catering, security, post room, landscaping and maintenance. You will also support the wider team in the delivery of all services, Health & Safety requirements including updating risk assessments, employee training and embedding the HSE culture.
Key responsibilities:
- Support and work alongside the Facilities Manager on site and liaise with the wider team to enable and successfully meet the needs of the client and the business.
- Provide a work environment that embraces the Mitie/E.ON values, creating a place of work that supports employees to work safely and gives them opportunity to develop and feel valued.
- Assist the Facilities Manager with recruitment, training and development of employees, giving directions on roles, policy and process, resolving problems concerning employee work performance, implementing individual MiReviews/training plans and regularly reviewing them to develop employees to their full potential.
- Ensure all employees are trained and competent to carry out their role.
- Assist the Facilities Manager with cleaning and catering audits, ensuring they are carried out monthly and fed into the central report.
- Support the management of annual leave for the team to ensure adequate staffing levels are maintained at all times.
- Ensure that time and attendance procedures are strictly adhered to.
- Attend all necessary internal and external training and development programmes to meet the needs of the business and your personal development needs.
- Assist and manage all aspects of service delivery policies, procedures, service standards and initiatives, ensuring they are effectively implemented and adhered to consistently by all, measured by KPI reporting.
- Lead by example in the use of best practice of the company’s standards, values and behaviours.
- Ensure current and in‑date risk assessments and method statements are completed, in place and reviewed annually.
- Ensure toolbox talks are scheduled and delivered to staff face‑to‑face with the right level of engagement for each group or individual.
- Positively engage with staff on health and safety matters and act on their concerns.
- Attend all site forums with the Facilities Manager, or on behalf of the manager, and take an active role in resolving issues for the benefit of the customer and contract.
- Maintain a great relationship with the Mitie team, client and also the site stakeholder.
- Identify and report hazard observations in a timely manner.
- Ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.
- Assist the Facilities Manager to ensure total wage costs (including agency staff), materials and consumables are kept within budget, ensuring shifts are not over or under staffed and that rosters/shift patterns are sufficient for the needs of the contract, including maintenance and upkeep of Workplace Plus.
The ideal candidate must have excellent customer service skills, analytical skills, a high level of resilience and a desire to succeed in a very busy environment.
What we are looking for:
- Experience gained within a similar role.
- IOSH (NEBOSH – Desirable).
- Previous experience (at least 2 years) in successfully managing service delivery in a challenging and demanding service operations role.
- Knowledge of service delivery in an FM environment highly desirable.
- Experience of working in a service environment driven by customer SLAs, performance measurement and personal work targets essentials.
- IT literate in MS Office (particularly Excel) and service desk systems essential.
- FM industry experience.
Additional qualifications and skills:
- Proficient in MS Word, Excel and PowerPoint.
- Knowledge of CAFM tools.
- Strong analytical skills, high resilience and a desire to succeed.
Facilities Coordinator in Kingswinford employer: Career Choices Dewis Gyrfa Ltd
E.ON is an exceptional employer that prioritises employee development and well-being, offering a supportive work environment in Kingswinford. With flexible working hours and a commitment to health and safety, employees are encouraged to grow through training and development opportunities while contributing to a collaborative team culture. Join us to be part of a company that values your contributions and fosters a sense of belonging.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator in Kingswinford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching E.ON and their values. Understand their approach to facilities management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets the company culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to facilities coordination and customer service. The more comfortable you are speaking about your experience, the better you'll perform in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that application in and show us what you've got!
We think you need these skills to ace Facilities Coordinator in Kingswinford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Coordinator role. Highlight your relevant experience and skills that match the job description, especially in service delivery and customer service.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to support a Facilities Manager and manage service delivery effectively.
Showcase Your Skills:Don’t forget to mention your IT skills, especially with MS Office and any CAFM tools you’ve used. We want to see how you can leverage these skills to enhance our operations at E.ON.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Coordinator. Brush up on your knowledge of service delivery in an FM environment, and be ready to discuss how your previous experience aligns with the role's requirements.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with clients and staff, prepare examples that highlight your excellent customer service skills. Think about times when you've resolved issues or improved service delivery in a challenging environment.
✨Be Ready for Health & Safety Questions
Given the emphasis on Health & Safety in the job description, be prepared to discuss your experience with risk assessments and employee training. Familiarise yourself with relevant regulations and be ready to share how you've implemented safety measures in past roles.
✨Demonstrate Your Analytical Skills
The role requires strong analytical skills, so come prepared to discuss how you've used data to drive decisions in your previous positions. Bring examples of how you've measured performance against SLAs or KPIs and what actions you took based on those insights.
