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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and build strong relationships with key accounts.
- Company: Join Boughey, a forward-thinking company with a commitment to sustainability and community.
- Benefits: Enjoy a competitive salary, hybrid working, 33 days holiday, and extensive training opportunities.
- Other info: Great career progression opportunities and a supportive team culture await you!
- Why this job: Make a real difference by delivering excellent customer experiences in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service; IT skills are a plus.
The predicted salary is between 26070 - 26070 £ per year.
Are you customer focused and passionate about delivering an excellent customer experience? We are looking for someone like you to join our team in Lymedale on a permanent full-time basis.
Why Boughey?
- £26,070.63 per annum
- Hybrid working Monday to Friday 8.30am to 5pm
- 33 days holiday inc bank holidays with the option to buy more
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Medicash Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Long service awards
- Attendance bonus
- Company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes
- Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this
- Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs
- Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders
- Where required, attend customer meetings acting as the link between customers and internal teams
What will you bring?
- Excellent communication skills both verbal and written
- Strong IT skills including Microsoft office suite with the ability to pick up new systems – experience with SAP would be advantageous but not essential as full training will be provided
- Proactive and organised with the ability to multitask in a fast-paced environment
- Customer centric and passionate about delivering an excellent customer experience
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Key Account Executive employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive
✨Tip Number 1
Get to know the company inside out! Research Boughey and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you can demonstrate your communication skills and proactive approach, as these are key for the Key Account Executive role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Key Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your written communication skills by keeping your documents well-structured and free of errors.
Highlight Your IT Proficiency: Mention your experience with Microsoft Office and any other relevant software. If you’ve worked with systems like SAP, give us a shout! Even if you haven’t, showing your willingness to learn new systems can really impress us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Focus
Make sure you can articulate your understanding of customer service and how it relates to the role. Think about examples from your past experiences where you went above and beyond for a customer, as this will show your passion for delivering an excellent customer experience.
✨Brush Up on Your IT Skills
Since strong IT skills are essential, especially with Microsoft Office and potentially SAP, take some time to familiarise yourself with these tools. If you have any experience using similar systems, be ready to discuss that too!
✨Prepare for Key Account Management Questions
Expect questions about managing key accounts and expanding customer relationships. Prepare specific examples of how you've successfully developed client relationships in the past, and think about how you can apply those strategies at Boughey.
✨Show Your Organisational Skills
As the role requires multitasking in a fast-paced environment, be prepared to discuss how you stay organised. You might want to share techniques or tools you use to manage your workload effectively, which will demonstrate your proactive approach.