At a Glance
- Tasks: Provide top-notch IT support for cutting-edge security systems and resolve technical issues.
- Company: Join NW Security Group, a leader in connected security technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym membership, and private health insurance.
- Other info: Dynamic team environment with ongoing training and career growth opportunities.
- Why this job: Make a real impact by helping customers with innovative security solutions.
- Qualifications: 3+ years in IT, strong networking skills, and a passion for technology.
The predicted salary is between 32500 - 32500 £ per year.
Wirral, Merseyside
The Company
As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting‑edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK. Due to further expansion, we are now looking for an IT Support Engineer to join us on a full‑time, permanent basis, working Monday to Friday, 8:30 to 17:00.
The Benefits
- Salary of £32,500 per annum, DOE
- Annual performance‑based salary review
- 25 days’ holiday plus Bank Holidays
- Ongoing training and skill development
- Workplace pension
- Company sick pay (after 3 months probationary period)
- Private Health Insurance after one year of service
- Free membership with the gym next door to the company
The Role
As an IT Support Engineer, you’ll provide technical assistance and high‑quality service to customers using our high‑end security systems. Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault‑find and resolve problems. Occasionally, on‑site work may be required. You’ll be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you’ll configure, maintain, optimise and update customers’ security systems, maximising uptime and maintaining continuity of service.
About You
- A minimum of three years’ professional experience in an IT role
- Experience working with SSL certification on Windows systems
- A good understanding of computer networking and server management
- Some PowerShell skills
- Strong IT skills and a keen interest in technology
- Good organisational and prioritisation skills
- Excellent written and verbal English language skills
- A team‑focused mentality and can‑do attitude
- An IT degree, or, at a minimum, an HND qualification in IT
Other organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.
Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
IT Support Engineer (Security Systems) employer: Career Choices Dewis Gyrfa Ltd
NW Security Group Limited is an exceptional employer, offering a dynamic work environment in the heart of Wirral, Merseyside. With a strong commitment to employee development through ongoing training and skill enhancement, alongside competitive benefits such as private health insurance and gym membership, we foster a culture of inclusivity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career growth in the innovative field of connected security systems.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Security Systems)
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT and security systems. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving SSL certification or networking. This gives potential employers a taste of what you can do.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common IT support scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace IT Support Engineer (Security Systems)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with security systems, SSL certification, and any relevant IT skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Skills:Don’t be shy about showcasing your technical skills in your application. Mention your experience with PowerShell, networking, and server management. We’re looking for someone who’s got the chops to tackle our high-end security systems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SSL certification, networking, and server management. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to troubleshoot remotely or handle customer queries effectively.
✨Communicate Clearly
Since you'll be liaising directly with customers, practice explaining complex technical concepts in simple terms. Good communication is key, so be ready to demonstrate your written and verbal skills during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team and your can-do attitude. Share examples of how you've collaborated with colleagues to achieve common goals, as this role will require a strong team-focused mentality.
